Shop Foreman​/Technical Services Manager

Welcometo Foss Group of Companies — Where Values Drive Everything We Do

For over 60years, the Foss Group of Companies has been a leader in the automotive industry, home to two trusted brands:
Roy Foss and Foss National Leasing.

Our success is driven by our incredible team.

These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At Foss Group of Companies, we are guided by five principles:

• Gladto be here – We show up with positivity and pride.
• Sweatthe small stuff – Details matter, and we get them right.
• Showup for each other – We succeed as a team.
• Walkthe talk – We lead by example.
• Setthe standard – We raise the bar.

We are proudof the long-standing relationships we've built with our clients, customers, andour team members. When you join Foss Group of Companies, you're joining acompany that leads with heart, acts with integrity, and invests in your growth.

If you want a workplace where your impact is celebrated, you've found your nextmove.

Roy Foss Motors
- Thornhill is seeking an experienced Shop Foreman/Technical Services Manager toprovide technical leadership, training, and support to the service department technicians while ensuring efficient shop operations, quality workmanship, and compliance with manufacturer standards.

This role is responsible for mentoring and onboarding technicians, assisting with complex diagnostics, conducting road tests, maintaining shop organization, monitoring technician unapplied time, and ensuring compliance with manufacturer warrantypolicies and procedures.

The Shop Foreman/Technical Services Manager will work closely with the Service Manager,Tower Operator/Dispatcher, Service Advisors, and technicians to improve shop productivity, technician performance, and customer satisfaction.

• Train, mentor, and support technicians and apprentices to improve technical skills, efficiency, and overall performance.
• Provide diagnostic support for complex repairs, conduct road tests,and assist with resolving repeat repairs and customer comebacks.
• Oversee shop cleanliness, organization, safety, and the proper useand maintenance of tools and equipment.
• Monitor technician productivity and unapplied time, identifying opportunities to improve workflow and reduce downtime.
• Ensure compliance with manufacturer warranty policies, repair procedures, documentation, and parts retention requirements.
• Perform quality control inspections to ensure repairs meet dealership and manufacturer standards.
• Collaborate with the Service Manager, Tower Operator/Dispatcher, and Service Advisors to improve shop efficiency, repair quality, and customer satisfaction.
• Ensure technicians follow dealership policies, standard operating procedures, and manufacturer guidelines.
• Assist with prioritizing and distributing repair work based on technician skill levels, workload, and shop capacity.
• Monitor technician performance and provide coaching to improve productivity, repair accuracy, and efficiency.
• Communicate technical issues, equipment needs, and workflow concerns to the Service Manager in a timely manner.
• Promote a culture of teamwork, accountability, continuous learning,and exceptional customer service.

• High school diploma or general education degree (GED).
• 2-3 years related experience and/or training; or equivalent combination of education and experience.
• Automotive dealership or similar experience.

• Competitive compensation and benefits package.
• Employee team building and social events.
• Learning and development programs for all team members.
• Growth potential within our…