Child Support Specialist

Child Support Specialist I

Location:

Crescent City, Full‑Time, Job Number: MSS
05752, Department:
Del Norte County Department of Child Support Services

Child Support Specialist I performs a wide variety of duties focused on maintaining a caseload, locating and interviewing custodial and non‑custodial parents and others to elicit factual information for establishing child support obligations, enforcing child support laws, arranging payments, and preparing cases for court hearings. Employees in this entry/trainee level receive in‑service training and are expected to be promoted to Child Support Specialist II after one year of satisfactory performance.

• Maintains and manages a general caseload of child support legal actions and enforcement activities.
• Coordinates appointments and conducts interviews with parents, employers, attorneys, and other stakeholders.
• Develops and analyzes information related to paternity and financial status of parties.
• Locates and evaluates assets, income, and liabilities of non‑custodial parents.
• Calculates and recommends child support payment obligations based on established guidelines.
• Explains child support laws, court orders, rules, regulations, and policies to the public and staff.
• Prepares, processes, and manages legal documents necessary for collection and enforcement.
• Documents and updates case information in the state‑wide automated system.
• Provides case status and resolves complaints, ensuring that the language used does not constitute legal advice.
• Applies federal, state, and local laws, procedures, and rules in case processing.
• Coordinates or conducts genetic tests when required.
• Performs related duties as assigned.

• Two (2) years of full‑time clerical experience involving interaction with the public, OR
• One year of full‑time debt‑collection experience involving interviewing, OR
• One year of full‑time experience as a Child Support Assistant I or Office Assistant II in a Child Support Services Department, OR
• Completion of 60 semester or 90 quarter units of college.

Qualifications may be combined; fifteen (15) semester units or twenty‑two (22) quarter units equal six months of experience.

Applicants must receive a minimum rating of 70% on the Training & Experience Examination and the Education & Experience Examination, each weighted 100%.

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), family‑care and medical leave needs, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

All qualified applicants will receive equal employment opportunity and are not considered for hiring under any prior unrelated federal standpoint. If you meet the requirements stated on this bulletin, you may take the examination. Your performance on the examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.