INtake Outreach Liheap

Assist in the LIHEAP Program including organization of sigh-up, recruitment of volunteers; and processing of applications, answering incoming calls and assisting clients with questions. Enter data into the computer in order to process LIHEAP applications. Disseminate necessary information via fax, phone or other required media. Assist with the processing and organization of program and client files. Serve as an information referral resource person for programs operated by KCEOC;

be knowledgeable of community resource available; and assist the client in gaining eligible services from the agency as well as from existing community resources. Be aware of situations where KCEOC intervention services have enabled clients to overcome obstacles and are becoming or are self sufficient; report these situations per the Public Relations procedures. All other duties as assigned.

High School Diploma or GED with some basic office, computer and phone skills. College courses in sociology, social work or psychology along with 3 to 5 years of work experience in social services or related field preferred. Experience in working with programs which directly serve the public also preferred.

• Ability to work well with the public, including managing stressful situations.
• Organizational skills, computer and data entry skills.
• Ability to operate basic office equipment such as fax machine, multi line phone system, copier, business calculators, etc.
• Desire to assist clients in becoming more self sufficient.