Patient & Family Navigator

My Childhood Cancer Navigator Program (Full-Time - Coral Gables, FL)

Reports to:

Program Director

Sebastian Strong Foundation was created in memory of Sebastian Ortiz, a kind, funny, and deeply loved teenager who passed away from rhabdomyosarcoma at age 16. His only treatment options were decades old. Today, we work to change that by funding less toxic, more targeted treatments for childhood cancer and by supporting families navigating the challenges that come with it.

Our My Childhood Cancer Navigator program provides clear, compassionate, and personalized support to families across Florida. A small, dedicated team that includes a nurse navigator, social worker, and patient advocate provides non-clinical guidance across treatment, logistics, emotional well-being, and other areas. Services are delivered remotely and tailored to each family’s needs, whether that means understanding insurance, finding housing support, or simply knowing someone is checking in.

The Navigator provides emotional support, psychosocial guidance, and non-clinical navigation to families facing a pediatric cancer diagnosis. This role focuses on helping caregivers, siblings, and diagnosed children feel seen, supported, and better equipped to cope. You’ll work closely with the nurse navigator and patient advocate to ensure each family receives whole-family care with continuity, follow-through, and compassion.

Although services are delivered remotely by phone, Zoom, and email, this position is best suited to someone based in South Florida who can collaborate in person with the team at our Coral Gables office. We are a small, mission-driven organization that values responsiveness, warmth, and teamwork. Regular check-ins, case discussions, and trainings take place both virtually and in person. Part-time or remote arrangements may be considered for the right candidate.

Manage an assigned caseload from intake and needs assessment through referrals, follow-up, changing care phases, survivorship, or bereavement.

Build trusted relationships with families through calm, compassionate, culturally responsive communication.

Listen for both stated and emerging needs; translate complex situations into clear priorities, next steps, and realistic expectations.

Research options and help families navigate financial assistance, insurance and benefits, workplace concerns, education supports, housing, transportation, food, caregiving, legal-resource referrals, and other practical needs.

Make warm referrals, help families understand eligibility and application steps, and follow through to learn whether the connection worked.

Coordinate with the Resource Coordinator and specialist Navigators when a family needs deeper resource, psychosocial, or clinical-navigation expertise.

Document contacts, needs, referrals, outcomes, and follow-up plans accurately and promptly in the program’s secure CRM.

Participate in team case discussions, training, outreach, and continuous improvement of navigation practices.

Represent the Navigator Program at community events, resource fairs, and partner meetings to build visibility and the referral network.

You’re a natural connector. You remember names, follow up without being asked, and ask one more question to really understand how something works. You’re the kind of person who follows through. You understand how overwhelming and isolating a childhood cancer diagnosis can be, and you’re driven to make things easier for others. You’re organized, compassionate, action-oriented, and able to remain calm and resourceful when situations become complicated or plans change.

You can assess what is happening,…