Crisis Advocate; 1st Shift

The Full-Time Crisis Advocate – 1st Shift is a frontline position responsible for providing trauma-informed crisis intervention, shelter support, and ensuring the overall safety and functionality of the emergency shelter during daytime hours.

This role serves as the primary point of contact for the 24/7 crisis line, supports survivors of domestic violence, sexual violence, stalking, and human trafficking, and maintains a safe, respectful, and structured communal living environment. The advocate must be able to work independently, make sound decisions in real time, and balance crisis response with ongoing shelter operations.

Monday 8:00AM – 4:30PM

Tuesday 8:00AM – 4:30PM

Wednesday 8:00AM – 4:30PM

Thursday 8:00AM – 4:30PM

Friday 8:00AM – 4:30PM

Position requires overnight, weekend, and holiday hours. Opportunity to pick up additional shifts can be available

• Answer and respond to the 24/7 crisis hotline using trauma-informed, survivor-centered practices
• Assess immediate safety needs and provide emotional support, safety planning, and referrals
• Determine appropriateness for shelter services, including conducting pre-screenings and intake processes
• Provide appropriate referrals when shelter is unavailable or not the best fit
• Maintain clear boundaries and redirect calls outside the scope of domestic/sexual violence services

• Serve as the primary staff on-site during second shift, ensuring safety and structure of the shelter environment
• Support residents in a communal living setting while maintaining trauma-informed boundaries
• Complete shelter intakes, discharges, and required documentation
• Facilitate or support evening house meetings and address communal living concerns
• Supports case management plan developed by the DV/SV or SV Advocate by offering support and resources.

• Maintain awareness of the shelter environment, including monitoring security systems and cameras
• Conduct regular safety checks and respond to any safety concerns on-site
• Utilize de-escalation techniques in response to conflict or heightened emotional situations
• Respond appropriately to incidents, including contacting law enforcement when necessary
• Uphold confidentiality and victim/advocate privilege at all times
• Complete security walk and checklist every PM shift.

• Accurately document all hotline calls, client interactions, and services in the agency database (Osnium)
• Maintain communication logs to ensure continuity across shifts
• Participate in shift exchanges and provide clear updates to incoming staff
• Complete all required paperwork, reports, and data entry by the end of each shift

• Maintain a clean, organized, and welcoming shelter environment
• Complete daily shift tasks, including cleaning, organizing donations, and general upkeep
• Support room turnovers, including preparing spaces for new residents

• Attends monthly all staff meeting, CA meeting, and updates with Supervisor as requested
• Attend staff meetings and participate in ongoing training
• Support agency events and community initiatives as needed
• Represent FRIENDS, Inc. in a professional and mission-aligned manner
• We are currently looking to hire two candidates!

• Requires high school diploma or HSED.
• Willing to train. Prefer knowledge of domestic violence, sexual assault, crisis intervention, and the trauma-informed service provision framework.
• Excellent communication skills; cultural competence and the ability to interact with diverse populations.
• Ability to maintain the highest level of confidentiality.
• Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner.
• Ability to work flexible hours.
• Maintains a high degree of professionalism with sound judgment.
• Ability to work well in a team or independent environment.
• Working knowledge of all Microsoft Office products.
• Valid driver’s license and insurance.

• Normal office environment.
• Must be able to lift and carry a minimum of 30 pounds.
• Vacation Time
• Sick Time
• 403b
• Opportunity for Overtime