Navigator

Position Type:
Part-Time (2 positions, 10–15 hours per week)

Schedule:

Weekdays (Monday through Friday, flexible hours)

Compensation: $22.00 per hour

Location:

Downtown New Britain, CT (Office-based and field-based outreach)

Position Summary:

Navigators work alongside clients to create a personalized roadmap for achieving goals that build on each individual’s unique strengths. Navigators provide encouragement, guidance, and practical support as clients work toward greater financial stability, independence, and self-sufficiency.

Navigators help connect clients to community resources, assist in overcoming barriers, and support clients in staying motivated. This relationship-centered, compassionate role is split between an office setting and active weekday field outreach in downtown New Britain, empowering individuals directly where they are.

• Client Support:
  Guide clients toward achieving their self-determined stability and independence goals.
• Field Outreach:
  Conduct regular weekday street- and community-based outreach throughout downtown New Britain.
• Resource Connection:
  Link clients directly to local services, housing, and financial stability programs.
• Documentation:
  Maintain accurate, timely client records and progress notes in the office.
• Collaboration:
  
  Partner with staff, community organizations, and local service providers.
• Ethical Practice:
  Promote dignity, respect, and hope in all daily client interactions.
• Professional Growth:
  Participate actively in team trainings and professional development opportunities.

• Language
  
  Skills:
  
  Bilingual proficiency (English and Spanish) required to serve the local community effectively.
• Communication
  
  Skills:
  
  Strong interpersonal skills to build deep trust with diverse populations.
• Core Approach:
  Compassionate, nonjudgmental, relationship-focused, and highly empathetic attitude.
• Boundary Management:
  Proven ability to maintain confidentiality and professional ethical boundaries.
• Local Knowledge:
  Strong familiarity with the downtown New Britain community and resources.
• Experience:
  
  Prior work in human services, peer support, recovery, or community outreach preferred.
• Lived
  
  Experience:
  
  Personal lived experience with housing, financial, or recovery challenges is valued.
• Mobility:
  Ability to walk and stand for extended periods during outdoor field outreach.

• Community Impact:
  Make a visible, meaningful impact directly in the heart of New Britain.
• Supportive Culture:
  Work within a team environment focused entirely on hope, empowerment, and growth.