Residential Operations Liaison

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Full Time Queens, NY, US

26 days ago Requisition

Salary Range: $50,000.00 To $55,000.00 Annually

The Residential Operations Liaison supports the daily operational coordination, communication, and consistency of Residential Services within the Residential Treatment Center. Serving as a resource to Residential leadership and direct-care staff, the Liaison promotes effective communication, operational organization, timely follow-up, and adherence to established residential practices, agency expectations, and regulatory requirements.

The Liaison maintains a visible presence throughout residential units and assists with monitoring daily operations, tracking operational concerns, facilitating communication, reviewing documentation for completeness, supporting regulatory readiness efforts, and coordinating follow-up activities. Through ongoing observation, information gathering, and collaboration with residential and interdisciplinary teams, the Liaison helps identify operational needs, communicate concerns, and support efforts to maintain safe, organized, and effective residential services.

The position may provide operational coordination, special project support, and temporary administrative assistance during staff absences, organizational initiatives, regulatory preparation activities, or other operational needs as assigned.

This position does not provide direct supervision of residential staff, conduct employee evaluations, administer discipline, perform formal Quality Assurance audits, evaluate clinical services, or assume the responsibilities of Residential leadership positions.

Founded in 1826 as a home for orphaned children,St.John’s has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems. We offer holistic, trauma-informed support to young people up to age 21.

Our main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school. We also operate a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island.

St.John’s is dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or astable, supportive environment as engaged members of their communities.

Maintain a visible and consistent presence throughout residential units.

Conduct routine unit walk-throughs to observe residential operations, daily activities, resident engagement, environmental conditions, and general unit functioning.

Monitor implementation of established schedules, routines, transitions, meals, recreation, programming activities, and bedtime routines.

Communicate observed operational concerns, inconsistencies, or barriers to appropriate supervisors and residential leadership.

Track identified concerns and support follow-up efforts to promote timely resolution.

Assist with coordination of operational initiatives designed to improve consistency and effectiveness across residential units.

Review residential documentation, logs, checklists, and reports for completeness and timely submission.

Identify missing, incomplete, or outstanding documentation and notify appropriate staff and leadership.

Assist with tracking incident reports to ensure required documentation and follow-up activities are completed.

Monitor…