Residential Services Coordinator; Half Moon Bay

The Residential Services Coordinator is responsible for providing supervision to the homeless/unhoused clients at Coast House. Their primary responsibilities are to assure the safety and well-being of our clients, enforce shelter rules and protocols, to supervise clients during laundry, shower, computer station, intake area, chores, and to assist with intake and data gathering; to maintain a clean and sanitized facility.

Shift Lead and Program Director

$20 - $23 per hour

Support clients; register, check-in, monitor, assess behavior and overall well-being.

• Monitor clients’ progress and well-being
• Set up and tear down of shelter equipment
• Understand the systemic issues that affect low income and marginalized people.
• Assure building is secure at all times
• Orient new arrivals to shelter protocols and policies
• Providing crisis management for clients
• Supporting client and facility needs
• Fielding questions from clients and responding to requests
• Completing Incident Reports as needed and submitting them to Program Director
• Providing safety supervision to shelter residents
• Overseeing chores, meals, and living space
• Conducting intakes and discharges
• Assist with food distribution
• Always maintain a clean and sanitized living environment
• Maintains supply list and communicates supply needs to Program Director
• De-escalate hostile situations
• Communicate client or maintenance needs with Program Director
• Follows daily shelter checklist for the area/s you are supervising
• Distributing and collecting client linens for laundering
• Overnight RSCs are responsible for washing, folding, and storing linens
• Other duties as assigned by management

Attends staff meetings to ensure that client’s needs are being well represented. Completes daily log to communicate with other shelter workers and management. Completes Incident Reports in a timely manner.

• Experience working in a shelter or other organization that works with the disenfranchised
• Completes Guard Card Training, CPR and First Aid, and Custodial Technician Training
• Effective team player who is non-judgmental and honest
• Proficient with PC
• Typing and data entry
• Good interpersonal and communication skills
• Excellent problem-solving skills.
• Able to assist team in identifying potential challenges and providing input to staff.
• Understands the systemic issues that affect low-income marginalized people.
• Able to observe and assess agitation levels in order to proactively diffuse potential aggressive situations.
• Orient new clients on shelter protocols and policies
• Teamwork

WeHOPE helps vulnerable people thrive by giving them the support and tools to realize their full potential and lead healthy, stable lives. For 25 years, we have helped thousands of individuals and families develop the skills and abilities to improve their lives and build their own futures. We assist more than 1,000 people each year throughout San Mateo and Santa Clara Counties and beyond.

The 21st century has brought unprecedented innovation and wealth to the San Francisco Bay Area and Silicon Valley. But it also places escalating stress on hardworking families and at-risk individuals, pushing more people to the margins of economic and personal instability.

WeHOPE chooses to rise above these barriers and continue to serve those who seek aid and shelter and long-term self-sustainability.