Telecommunicator

9-1-1 Telecommunicator 1 FT (multiple vacancies)# Lancaster County## 9-1-1 Telecommunicator 1 FT (multiple vacancies)
Apply:
Lancaster County Wide Communications-28 South Charlotte Street, Manheim, PA:
Full time:
Posted Yesterday:
End Date:
October 21, 2026 (12 days left to apply):
JR
- ** Compensation Range:**$43,513.60 - $65,270.40

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.
If you're passionate about making a difference, apply today to join us in serving the community!
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* Job Description:

**** JOB SUMMARY
*** Learns the basic skills necessary to become functional in the skills of a call taker.
* Since this is a position of learning, an employee in this class may not remain in this position beyond their first year of employment.
* The employee must progress to a 9-1-1 Telecommunicator II.
** REPORTING RELATIONSHIPS
*** Work is performed under the general supervision of the 9-1-1 Communications Supervisor.
** ESSENTIAL JOB FUNCTIONS
*** Efficiently operates the computer systems, telephone systems, and radio equipment in a timely manner while working in a fast-paced, multi-tasking environment.
* Efficiently navigates the PEMA approved protocols in a timely manner by correctly determining the caller’s situation and its corresponding protocol and then communicating instructions to the caller and dispatching the incident in a fast- paced, multi-tasking environment.
* Act decisively to accurately process requests for service and information in a timely manner in a fast-paced multi-task environment.
* Employee will learn to compose and enter the information from the caller and radio into the correct format for entry in the computer aided dispatch system.
* Responsible for entering the caller’s information received into the computer aided dispatch system and queuing the  call  to the appropriate 9-1-1 Telecommunicator.
** OTHER SPECIFIC TASKS OR DUTIES
*** Must present a proper appearance in accordance with LCWC Employee Handbook Section 4.4.
* Receive and transmit messages through radio, telephone system, and computer that pertain to local, state, and federal public safety agencies.
* Verifies and composes, computer entries, and hit confirmations in the computer system operated by the Pennsylvania state Police and Federal Bureau of Investigation, as required.
* Responsible for being attentive in all forms of instruction including classroom instruction, direct supervision and on the job training.
* Other duties designated by the 9-1-1 Communications Supervisor(s).
** MINIMUM QUALIFICATIONS
*** High School diploma or equivalent.
** KNOWLEDGE,

SKILLS AND ABILITIES

*** Project a positive image by being supportive and cooperative with LCWC Staff, public safety personnel, public officials, news media, and the general public at all times.
* Must be able to provide your own transportation to meetings, trainings, appointments and be able to access those locations with reasonable accommodations.
* Participates in continuing educational activities and meetings outside of normal business hours, as required.
* Employee must be able to adapt to an ever-changing, fast-paced, multi-tasking work environment, and must be able to talk out differences and express opinions with co-workers and management staff.
* Maintains regular and predicable attendance in accordance with LCWC Employee Handbook Section 9.3.
* Responsible for learning the operation of the telephone system and insuring that a call can be properly received, transferred, and traced.
* The ability to exhibit strong teamwork while maintaining effective working relationships with co-workers, general public and emergency service providers.
* The ability to grasp instructions.
* Sound knowledge of emergency service station identifiers, and their locations.
* Sound knowledge of geographic locations within the county including fringe areas of bordering counties.
* May be required to work outside of normal business hours to attend meetings or in an emergency situation.
** REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES
*** Must successfully obtain the following certifications and re-certifications as needed; CLEAN, CPR, JNET, PEMA Approved Protocols, NCMEC, FEMA, IS-100, and 700, Basic…