Targeted Case Manager; TCM​/Care Navigator

Family Care Behavioral Wellness Center | Northern Kentucky

Job Type: Full-Time or Part-Time
Pay: $17.31-$24.00 per hour, based on qualifications and experience
Schedule: Monday-Friday, primarily daytime hours
Work Location: In-Person, Office-Based & Community-Based (Fieldwork)
Reports To: TCM Coordinator & Clinical Supervisor

Are you passionate about helping individuals and families overcome challenges, access resources, and build healthier, more stable lives?

At Family Care Behavioral Wellness Center
, we believe meaningful behavioral health treatment extends beyond the counseling office. Our comprehensive programs bring together therapy, Targeted Case Management (TCM), family support, and community resources to help children, adolescents, adults, and families achieve lasting progress.

We are seeking a motivated, organized, compassionate, and dependable Targeted Case Manager (Behavioral Health Care Navigator) who enjoys working directly with people, building community partnerships, solving problems, and making a measurable difference.

This is an excellent opportunity for someone who thrives in a fast-paced environment, values teamwork, and takes pride in managing a busy, community-based caseload.

If you are someone who takes initiative, follows through, stays organized, and genuinely enjoys helping people navigate life's challenges, we would love to meet you!

A Targeted Case Manager is an essential member of our behavioral health treatment team who helps clients and families identify their needs, access community resources, coordinate services, and overcome barriers affecting their mental health, daily functioning, and overall well-being.

Unlike a traditional office-only position,
this role combines direct community engagement with structured office-based case management responsibilities.

Our TCM services are provided through Kentucky Medicaid and require consistent client engagement, individualized care planning, accurate documentation, timely follow-up, and compliance with program requirements.

You will work closely with clients, families, therapists, schools, community agencies, and other professionals to help ensure everyone is working toward the same treatment goals.

This is not simply a referral position or a job where you check in with clients once a month. It is an active, hands-on care coordination role that requires initiative, problem-solving, accountability, and meaningful engagement.

In the Office — Organization, Planning & Coordination

A significant portion of your workday involves managing your caseload and ensuring services are coordinated effectively.

Responsibilities include:

Scheduling appointments, client contacts, home visits, and treatment-team meetings.

Making and returning phone calls to clients, guardians, providers, and referral sources.

Completing case notes, assessments, individualized TCM care plans, safety plans, and other required documentation.

Monitoring authorization dates, upcoming deadlines, required contacts, and outstanding documentation.

Tracking client engagement, missed appointments, referrals, and follow-up needs.

Coordinating with therapists and other members of the treatment team.

Communicating with schools, healthcare providers, community partners, and referral agencies.

Preparing for case reviews, service-team meetings, and discharge planning.

In the Community — Making a Direct Impact

You will also spend time in the field working directly with clients and families through:

Scheduled home visits and community-based meetings.

Face-to-face client and family contacts.

Identifying barriers related to housing, transportation, food security, education, healthcare, and family stability.

Connecting families with community resources and helping them navigate services.

Collaborating with schools, community organizations, and healthcare providers.

Supporting families involved with child protective services, foster care, or family court systems.

Participating in treatment-team meetings and care coordination activities.

Monitoring progress toward individualized goals and helping clients overcome barriers.

You must be comfortable transitioning between office responsibilities and fieldwork while managing multiple priorities throughout the day.

Independently manage an assigned caseload of approximately 25…