Family Support Specialist II
Listed on 2026-10-16
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Social Work
Human Services/ Social Work, Community Support Services, Family Advocacy & Support Services, Community Health
Family Support Specialist II - Social & Human Services Experience
Location: New Bern, NC
Status: Full-Time, Exempt
Salary: $56,656-$58,656 annually
Reports To: Project Manager
Requisition : 1388
Urban Strategies, Inc. (USI) is seeking a Family Support Specialist II to provide comprehensive case management, referrals, and coordination of community and supportive services for New Bern families participating in the Choice Neighborhoods Implementation (CNI) Grant initiative.
The Family Support Specialist II will work directly with residents to promote economic self-sufficiency, family stability, quality of life, and access to community resources
. The position works alongside social workers, case managers, relocation and employment specialists, and other professionals to help residents identify goals, address barriers, and connect with appropriate services.
- Conducting resident intakes and assessments;
- Completing home, office, and community visits;
- Developing and monitoring individualized Development Plans;
- Managing an assigned caseload;
- Connecting residents with community organizations and public agencies;
- Advocating for resident needs;
- Coordinating service delivery;
- Documenting resident progress in the LEARN performance management system;
- Participating in community and supportive-service meetings;
- Assisting with reports, correspondence, billing documentation, and other program-related administrative responsibilities.
- A bachelor's degree in Social Work, Sociology, Psychology, or a related field is required;
- At least 3 years of experience as a case manager, service connector, or in another direct-service role working with low-income households;
- Experience with health services is a plus;
- Strong communication, case management, organizational, time-management, confidentiality, and interpersonal skills;
- Comfortable working with individuals and families from diverse backgrounds.
Applicants must have a valid driver's license and access to an automobile for work use
. Proficiency in Microsoft Outlook, Word, and Excel is required. Some evening/weekend work and travel may also be required.
Urban Strategies, Inc. is an Equal Opportunity Employer.
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