Youth Career Navigator

• Associate Degree and two years of experience managing data and customer interactions; or
• An appropriate combination of education and/or experience

• Knowledge of WIOA policies and procedures

OTHER RELEVANT KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to prioritize tasks and document visits and contacts
• Bilingual in Spanish is a plus
• Demonstrate telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Proficient in Microsoft Office applications

GENERAL FUNCTION:

Under general supervision, the Career Navigator will provide case management and career counseling to Youth WIOA program participants. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.

This position will work in the Wilmington, NC location.

ESSENTIAL DUTIES:

• Provide individualized assessment of work, family and personal development needs and opportunities for youth.
• Create application in the NCWorks system for customers who have provided all required documents
• Scan all documents into NCWorks to ensure all documents for determining eligibility are correctly uploaded
• Determine customer eligibility, provide program orientation, complete objective assessment and individualized employment plan
• Build professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate community service or social service agencies when needed
• Encourage individuals to participate in and follow through with planned activities as outlined in contract with funding agency
• Oversee participant activities and assist with workshop schedules
• Create solutions to participant attendance problems
• Maintain organized database of customers and keep detailed documentation of all contacts. Maintain participant files as specified by contractor.
• Share information with appropriate staff and/or funding agencies
• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract while accommodating participant work schedules.
• Document all participant contacts and activities in case progress notes within NCWorks Online
• Ensure that positive outcomes and goals are met as required by contract
• Work with the team on implementing processes that increase participant engagement
• Serve as staff in the NCWorks Career Center and cross-train to achieve Integrated Service Delivery goals