Manager of AI Engineering; Patient

# Manager of AI Engineering (Patient Experience)
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** Job#: 3054844
***
* Job Description:

** Manager of AI Engineering (Patient Experience)
*
* Location:

** Fort Mill, South Carolina (Partial Remote)
** Alternate

Location:

** Charlotte, North Carolina

Role Overview We are seeking an experienced AI Engineering Manager to lead the development of enterprise AI and cloud solutions for patient experience in a regulated environment. This role combines hands-on technical leadership with people management, overseeing engineering teams while driving the delivery of modern AI, cloud, and software engineering initiatives. This position is very delivery-focused and requires a strong technical background.

Key Responsibilities
* Lead and mentor a team of software engineers, fostering a culture of innovation, accountability, and continuous improvement.
* Design and deliver scalable AI and cloud-based solutions, including LLM-based applications, agents, and RAG pipelines.
* Establish and enforce engineering best practices for code quality, security, and operations in a regulated environment.
* Partner with business and technology leaders to define project roadmaps and ensure successful outcomes.
* Conduct code reviews and maintain a hands-on technical depth, guiding architectural decisions.
* Manage agile delivery processes, using metrics to ensure accountability for timelines and quality.
* Oversee the development and operation of solutions in a HIPAA-regulated environment, ensuring data privacy and security controls.

Required Qualifications
* A minimum of 10 years in software engineering, with at least 2-3 years of direct management experience.
* Experience in the healthcare industry is required; payer-side experience is acceptable.
* Demonstrated hands-on technical depth with the ability to review and discuss code and architecture.
* Production experience delivering AI or machine learning solutions, such as LLM-based applications, NLP systems, or RAG pipelines.
* Strong experience with Microsoft Azure, including compute, data, identity, and monitoring services.
* Proficiency in Python and experience with at least one other language such as Java, Type Script, or Go.
* Experience with CI/CD, infrastructure as code, and Dev Ops practices.
* Experience building and operating solutions within a HIPAA-regulated environment.
* Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Preferred Qualifications
* Experience with Azure OpenAI, Azure AI Foundry, and agent orchestration frameworks like Lang Graph.
* Background in contact center technology, IVR, conversational AI, or patient messaging platforms.
* Experience with AI governance, model risk management, and bias testing.
* Experience managing a combination of full-time, vendor, or offshore engineering teams.

Technical Skills
* ** Cloud:
** Azure App Service, Azure Functions, AKS, Azure API Management, Azure Storage, Azure SQL or Cosmos DB, Key Vault, Entra .
* ** AI:
** Azure OpenAI, Azure AI Search, prompt engineering, agent orchestration, vector databases, LLM tracing, and observability.
* ** Data:
** SQL, data pipelines, Databricks or Microsoft Fabric, and healthcare data models.
* ** Engineering:
** Git, Azure Dev Ops or Git Hub, Terraform or Bicep, Docker, and automated testing.
* ** Observability:
** Azure Monitor, Application Insights, Grafana, or equivalent APM tooling.
* ** Security and Compliance:
** HIPAA, HITECH, PHI de-identification, role-based access control, and audit logging.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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