Truckload Specialist

DFW Station - Irving, TX 75038 Overview

Position Type
:
Full Time,
Job Shift
:
Any,
Education Level
:
Not Specified,
Travel Percentage
:
None,
Category
:
Supply Chain.

To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with appositive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it.

To build strong working relationships with our present client base.

• Recommend optimal transportation modes, routing, equipment, or frequency
• Track and report shipment status to customers and or internal entities
• Manage multiple tasks for multiple customers in the correct priority while maintaining service
• Resolve freight discrepancies in an efficient, cost conscious and timely manner
• Respond quickly to all customer concerns and queries accurately and professionally
• Maintain positive and productive relationship with both external and internal customers
• Manage and grow the vendor base to best service the customer while always protecting the interests of PGL
• Negotiate contract and ad-hoc pricing agreements with carriers to promote highest profit margin without sacrificing service
• Always pursue current and potential customers for new business opportunities to increase teams sales revenue
• Ensure documentation is sound per all government regulations and internal practices
• Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
• Recommend optimal transportation modes, routing, equipment, or frequency.
• Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
• Support continuous improvements to internal or external logistics systems or processes.
• Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services
• Support specific customer requirements, such as internal reporting or customized transportation metrics.
• Confirm carrier compliance with company policies or procedures for product transit or delivery
• Assist with formulating global, national, or regional transportation or logistics reports for ways to improve efficiency of transportation or logistics activities.

• Understand and utilize all standard procedures
• Generating P.O.D. exception reports for your transactions
• Utilize exception reports as tracing worksheets
• Utilize all pertinent aspects of PGL systems.
• Utilize all pertinent published resources.
• Obtain proof of deliveries on all shipments generated by you and/or your team.
• Give proof of deliveries, shipment history and other computer accessed information upon client request.
• Utilize the computer system on every call received or made.
• When requested, be able to supply Shipment location and status, Last action taken on the shipment every shipment & full shipment history.
• Follow up on every shipment generated by you and/or your team.
• Recognize potential challenges in routing and pay special attention to them.
• On every call, note all pertinent information received or given in the memo section of the alert screen.
• Update any changes in regard to routing.
• Accrue accurate cost, looking out for the financial interest of our clients and PGL.
• Justifying agent charges by noting any special requirements relevant to the services provided.
• Provide supporting documents and information to start the preliminary carrier claims process.
• Generate turnover log for fellow team members as appropriate.

Education and Experience

Years of Experience
: 1-3 Years of Freight Forwarding or transportation experience

Education
:
Industry related degree and/or certification

Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Customer and Personal Service —…