Dispatcher, Transportation

Under the direction of the Operations Supervisor, the Dispatcher receives all incoming calls, answers inquiries related to Mountain Transit services, schedules passengers for Dial-a-Ride service, correctly logs customer feedback. Utilizes a two-way radio system and Mountain Transit software applications to directly monitor, coordinate, and oversee the daily operation of all transportation services.

• Monitors and responds as necessary and appropriate to all radio transmissions.
• Answers and responds appropriately to all incoming telephone calls to the dispatch office.
• Schedules, coordinates, and logs all Dial-A-Ride requests and dispatch requested Dial-A-Ride service.
• Records and maintains an accurate log of all incoming calls.
• Coordinates the response to driver reported emergencies. Informs and updates the operations supervisor on the status of the emergency.
• Arranges for substitute driver(s) when a driver(s) calls in absent.
• Receives and logs all lost and found items.
• Accurately completes Shift Reports noting any incidents, accidents, or driver issues.
• Records received customer feedback and alerts supervisor via e-mail to feedback.
• Attends any required training sessions.
• Attends meetings as required.
• Performs other duties as assigned.

Required

Education and Experience:

• A minimum of two years of previous experience in a related field
• Knowledgeable and skilled in radio communications and telephone etiquette.
• Ability to use a computer and navigate websites to log information and attend to multiple monitors.
• Ability to learn and become skilled in using Mountain Transit’s telephone and radio systems.
• Ability to evaluate a situation and determine the most appropriate response.
• Skilled in customer relations and communication.
• Considerable knowledge of passenger safety applicable to public transportation.
• Ability to adhere to policy and procedures contained in the Drivers Handbook and Mountain Transit Employee Manual.
• Ability to follow directions from supervisors.
• Ability to communicate orally and in writing as necessary for reporting accidents, incidents, and vehicle defects.
• Knowledge and understanding of California regulations for Commercial Drivers.
• Must possess a current California driver’s license.
• Must be at least 21 years of age.

Special Requirements:

• Must pass a criminal background check with no criminal convictions which may, in the sole judgement of Mountain Transit, constitute a threat to the property or safety of others.

Working Conditions:

• Work entails extended sitting with periods of frequent standing, walking, and bending.
• Must occasionally attend meetings and required training sessions.
• May require road dispatch for special services (i.e.: BBMR)
• Must work varied days and hours, including weekends and some holidays.