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Job Description & How to Apply Below
What You’ll Do End-User Support (Primary):
Provide timely L1/L2 support for Windows PCs, laptops, peripherals, printers, mobile devices, and common productivity apps (remote and onsite).
Issue Resolution & Triage:
Diagnose, troubleshoot, repair, optimize, and document incidents (hardware, OS, network connectivity, printing, OEM/enterprise apps).
Installations & Deployments:
Image/build PCs, join to domain/management tools, configure user profiles, set up new users and workstations.
Networking Basics:
Assist with switches, access points, VLANs, VPN clients, and wireless connectivity; escalation complex issues as needed.
Firewall/VPN Awareness:
Follow change procedures, assist with user VPN access and basic firewall rule verifications under guidance.
Printing & Scanning:
Configure network printers/MFPs, manage drivers/queues, troubleshoot output quality and connectivity.
Inventory & Lifecycle:
Track assets, maintain accurate records (procurement, deployment, retirements), and keep spare stock orderly.
Software Support:
Support enterprise and OEM software used by dealerships (installation, updates, credentials, basic troubleshooting).
Documentation:
Keep runbooks, tickets, and knowledge base articles up to date.
Customer Service:
Communicate clearly with non-technical users; set expectations and follow through to resolution.
What You Already Know: Networking fundamentals: IP addressing, DHCP/DNS, switching basics, wireless/AP concepts, and VPNs.
Security & Firewalls:
Basic understanding of firewall concepts (allow/deny, NAT, rules) and secure access best practices.
PC Fundamentals:
Windows 10/11 setup, drivers, updates, antivirus/EDR basics, and common troubleshooting methods.
Printing:
Network printers/MFPs setup and support.
Ticketing & Documentation:
Comfortable using a helpdesk system and writing concise notes.
Experience with any of the following is a plus (we’ll train where needed): pf Sense or similar firewalls, Uni Fi switches/APs, OpenVPN, 3CX/VoIP, Google Workspace/Microsoft 365, Bitdefender Gravity Zone, PBS Systems or other dealership software, asset management tools.
Qualifications College or university diploma in a computer-related field or comparable work experience.
Strong troubleshooting mindset and a willingness to learn quickly on the job.
Clear, professional communication—written and verbal.
Valid driver’s license and Clean driving record
Ability to lift/move typical IT equipment (PCs, monitors, printers) as needed.
Why Join Bruce Auto Group? Competitive pay (commensurate with experience)
Enjoy a healthy work/life balance with Paid Personal Time Off and Vacation.
Set yourself up for financial success with a Group RRSP with Matching Contributions, TFSA & VIP Banking Services.
Save with Employee Discounts across the entire Bruce Auto Group.
Access a 24/7 Virtual Healthcare Platform offering primary care, counselling, and legal support for the whole family.
Opportunities for career growth and development.
Work alongside a driven, supportive team where performance is recognized and rewarded.
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(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
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