Technical Support Specialist

Diversity
- Innovation
- Caring
- Global Collaboration
- Winning Spirit
- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

To provide remote technical support by phone, e-mail, or virtual applications to external and internal customers in an international Medical Capital Equipment environment. The role supports the EMEA region with the highest possible level of End User Services experience. The role is based in the Kerkrade site and provides full technical training from zero.

Standard work schedule Monday-Friday 8:30-17:00

The role is hybrid 3 days in office.

• Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills.
• Providing second line Technical Support outside the EMEA region to internal and external customers.
• Interacting with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and other systems.
• Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues.
• Utilizing all available technical resources to analyse and formulate plans of resolution to address customer problems.
• Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems.
• Participating in on-going training.

• Education level: MBO+/HBO level or equivalent, basic technical experience and/or customer support experience is a benefit.
• Excellent English verbal and writing skill is required
• German OR French (C2 level) verbal and writing skill is required
• Computer literate.
• A problem-solving attitude with good communication skills.
• Flexible and representative.
• Comfortable in challenging situations.
• Good social and communication skills.
• Good Document Practices skills.
• Ambition, eagerness to learn and improve, drive for results.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions.

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