Administrative Assistant

Administrative Assistant I role at Aqua

5 days ago Be among the first 25 applicants

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

We have an exciting opportunity for an Administrative Assistant in the Kerrville, TX area! This role will provide administrative support to division staff.

• Perform a variety of administrative activities for various departments using multiple applications and software programs to address needs.
• Organize and maintain departmental files & records, including project records.
• Track expenses and maintain records/documentation for assigned projects.
• Utilize Aqua technologies to resolve customer/operations issues as needed, including Banner (Customer Information System), Service Link (Field Logistical Interface), and ASOA (Service Order Management tool).
• Perform ad hoc customer billing, notifications, and mailings (e.g., customer notices, lead and copper letters) as requested.
• File and maintain monthly operations/lab reports and historic system documents as necessary.
• Primary contact to address claims.
• Prepare various monthly operational reports using Excel using data from Aqua’s various systems/technologies (e.g., 90‑day estimate, LAB WO analysis, AR Top 10).
• Back‑up for operations support for field operations.
• Assist with other office administrative duties as requested by management in other areas of the business.
• Compile departmental budgetary data to prepare reports (both standard and special/custom).
• Prepare monthly invoices as well as operational and compliance reports.
• Generate Purchase Orders (P.O.s) by utilizing our SAP system.
• Coordinate the processing of all departmental invoices and then submit them to our internal Accounts Payable (A/P) team.
• Coordinate service/work orders with field employees.
• Track inventory using our SAP system.
• Submittal of compliance‑related data and materials.
• Serve as Telephone Operator / Receptionist for inbound calls: answer phone calls, provide assistance (when possible), and forward messages.
• Provide accurate information and help resolve issues/complaints from contractors, public officials, customers, and other callers.
• Provide miscellaneous clerical support: coordinating mail delivery, preparation of correspondence, etc.
• Assist customers with billing and service‑related questions. Maintain confidentiality in all aspects of customer and employee information.
• Participate in a rotating on‑call schedule, providing support outside normal business hours.
• Perform other related administrative tasks, as directed.

• High school diploma or equivalent.
• 0–1 year of relevant experience.

• Competent to use Microsoft Office suite:
  Word, PowerPoint and Excel.
• Exceptional communication skills.
• Ability to clearly share information with all parties following attendance at meetings so that…