General Manager - Lakeside Cafe

General Manager

Location:

Lakeside Cafe & Theatre by the Lake

Salary: up to £46,000

Seasonal working pattern

• 28 days holiday including bank holidays
• Plus your birthday off
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding / commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

The ideal candidate will lead the team from the floor, building strong relationships and identifying key areas to drive sales and enhance the customer experience through the differing demographics they encounter. The role is ideal for someone who has strong ideas and a will to implement them.

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPIs including Health and Safety, Sustainability, Financial and Governance
• Drive Sales and customer experience throughout the year, both peak and off‑peak times

• Previous experience in a multi‑site management role
• Have a contagious passion for food and customer service
• Draw satisfaction from managing, training, and supporting a team
• Financially astute, analytical, and able to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast‑paced, multi‑faced, creative environment and work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the Baxter Storey core values

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

We are upbeat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

We embrace our differences to push creativity and we work together to be better.

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. Baxter Storey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.

To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.