Dock Representative​/Customer Service Representative SEASONAL

Overview

Cape Fox Tours (CFT) is seeking a friendly and customer service-oriented Dock Representative to greet and provide introductory tour information to guests arriving on cruise ships. This seasonal position offers an opportunity to gain experience in tourism related to cruise line operations in Ketchikan, Alaska. CFT is willing to train the right candidates who have great communication skills, are self-motivated, reliable and enjoy engaging with guests from all over the world.

Location: Ketchikan, Alaska

Season: April 15 – October 15

Hourly rate: $15

Note: The above rate represents the company’s good faith and reasonable estimate of the possible compensation at the time of posting. This job will be posted until filled or withdrawn.

• Provide personable and friendly interaction with tour guests
• Exhibit professional communication skills with cruise ship staff, partners, and guests
• Possess knowledge of Company Policies and Procedures
• Cheerfully share knowledge of local environment and cultural history, practices, and today’s lifestyle
• Act as company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passenger needs are met
• Hold dock signs, direct and assist passenger movement between cruise ships and tour buses
• Collect all tickets/vouchers as passengers board motor coaches; process payments
• Conduct settlement transactions with cruise line representatives and turn in settlements every day at the end of the shift
• Assist with the distribution of promotional tour materials (brochures/rack cards)
• Maintain periodic reports of passenger counts and daily sales
• Work with drivers to assist passengers in the boarding process and brief passengers about their excursion details
• Complete all related paperwork after each departure in an accurate, timely and consistent manner
• Perform end of day procedures including restocking brochures, cleaning the area, turning off lights, and preparing tickets/stickers for the next day

• Friendly, customer service-oriented with strong communication skills
• Self-motivated, reliable, and able to engage with guests from diverse backgrounds
• Willing to be trained and to learn company policies and procedures
• Ability to work with tour operators, cruise line staff, and transportation providers