Eligibility Technician ; PCN

Position: Eligibility Technician 1 (PCN 068330)

Welcome to the Department of Health! This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

What You Will Be Doing

In this role, you will be part of the statewide Public Assistance Eligibility Team and the first point of contact for assisting clients. You will maintain case management and daily workflow while helping Alaskan families and those in need reach higher levels of independence and self‑sufficiency by connecting them to a variety of public assistance programs and services offered by our agency.

Mission

and Values / Culture

The Division of Public Assistance is committed to promoting self‑sufficiency and providing basic living expenses to Alaskans in need. We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery.

Benefits of Joining Our Team

The Division of Public Assistance offers a competitive benefit package, flexible work schedules, and job stability. You will have opportunities for training and career advancement within the agency, allowing you to develop skills and build knowledge to support your future career goals.

The Working Environment You Can Expect

The position is located at our Ketchikan office, 2030 Sea Level Dr., Suite 301, Ketchikan, AK 99901, and joins a statewide eligibility workflow team across the state.

Who We Are Looking For

• Customer Service
  :
  Work with clients to assess their needs, provide information or assistance, resolve problems, and satisfy expectations.
• Computer Skills
  :
  Use computers, software applications, databases, and automated systems to accomplish work.
• Resilience
  :
  Deal effectively with pressure, remain optimistic and persistent, and recover quickly from setbacks.
• Self‑Management
  :
  Set realistic personal goals, display initiative and commitment, work with minimal supervision, and stay motivated to achieve.
• Oral Communication
  :
  Express information clearly to individuals or groups, make convincing presentations, listen attentively, and respond appropriately.

Minimum Qualifications

One year of experience that included:

• Applying statutes, regulations, and program requirements to process, review, and evaluate applications for employment, programs or services, loans, licenses, or permits.
• Employee benefit enrollment or claims, investigations, collections, or related tasks.
• Extensive person‑to‑person contact performing work such as explaining policies, procedures, services, or requirements; providing instruction or training; or interviewing/counseling individuals.

Post‑secondary education may substitute for the required experience. At the time of the interview, candidates must provide three professional references, with one current or most recent supervisor, and a copy of academic transcripts.

Education

Education credentials must be submitted as part of the application. Unofficial transcripts are acceptable if the institution name and URL are listed. For foreign education, documentation proving equivalency to U.S. qualifications is required.

Work Experience

Work experience must be documented in the application. A resume will not be used to determine that minimum qualifications have been met.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations may request assistance at 1‑800‑587‑4095 in Juneau or TTY:
Alaska Relay 711 or 1‑800‑770‑8973, or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal‑opportunity employer.

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