Eligibility Technician ; PCN

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health!

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today!

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

In this role, you will be part of the statewide Public Assistance Eligibility Team and the first point of contact for assisting clients. Together, we will help Alaskan families and those in need reach higher levels of independence and self‑sufficiency. You will maintain case management and daily workflow while assisting the public by connecting them to a variety of public assistance programs and services offered by our agency.

The Division of Public Assistance is committed to promoting self‑sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.

We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery.

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. We believe in career growth opportunities and advancement within our division.

We provide a competitive benefit package, flexible work schedules, and job stability.

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is our Ketchikan office at 2030 Sea Level Dr., Suite 301, Ketchikan, AK. 99901.

The ideal candidate will possess some or all of the following position‑specific competencies in addition to the minimum qualifications listed below:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
• Self‑Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve.

• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

One year of experience that included applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real‑estate transactions, or similar work.

AND/OR

Experience that included extensive person‑to‑person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to…