Desktop Support​/IT Support-L2

We are seeking a highly motivated and technically skilled Desktop Systems Administrator to support our enterprise infrastructure. This on-site role involves managing and maintaining client compute devices, operating systems, mobile platforms, and supporting technologies across multiple locations. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Industry  (GPO), JAMF Pro, Microsoft 365, Exchange Online, Mobile Device Management (MDM), IT Service Desk, Enterprise Infrastructure, Systems Integration, IT Security, Incident Response, Network Protocols (TCP/IP, DHCP, DNS, VPN), IT Asset Management (ITAM), Cisco Collaboration, Video Conferencing Systems, Office 365, Windows Imaging, System Deployment, Client Compute Solutions, End-User Computing (EUC).

• Location:
  
  On-site - no remote work available
• Work Schedule:
  
  Core business hours (8:00 AM - 6:00 PM); occasional after-hours support may be required
• Team Structure:
  Collaborate with cross-functional IT teams in a large-scale enterprise environment

• Provide expert-level support for client compute devices (laptops, desktops, peripherals) and accessories in a large-scale enterprise environment.
• Manage and troubleshoot infrastructure technologies including WAN/LAN, TCP/IP, DHCP, DNS, VPN, and Active Directory.
• Deploy, configure, and support operating systems including Windows, macOS, and Linux (Ubuntu, CentOS, RHEL).
• Validate and troubleshoot Group Policy Object (GPO) Resultant Set of Policy (RSoP) and JAMF configuration profiles on endpoints.
• Manage user account lifecycle: creation, modification, deactivation, permissions, and directory maintenance (e.g., Active Directory).
• Support and troubleshoot Microsoft productivity suite:
  Microsoft Teams, SharePoint, Exchange/Outlook, and Office applications.
• Configure, deploy, and support mobile devices (Apple iOS and Android) across enterprise environments using Mobile Device Management (MDM) solutions.
• Support single- and multi-site videoconferencing solutions and advanced conference room control systems (Cisco experience is a plus).
• Manage enterprise network printing infrastructure, including high-volume scanning-to-email and finishing unit operations.
• Participate in IT security incident response, including system imaging, malware remediation, and forensic support.
• Plan and execute user and site relocations, including office moves and full-scale site migrations.
• Collaborate with IT security teams to enforce endpoint compliance, patch management, and device hardening best practices.
• Participate in continuous improvement initiatives for End-User Computing (EUC), automation, and service delivery optimization.

• 4+ years of experience in desktop systems administration and/or service desk administration in a large-scale enterprise environment.
• Ability to work with minimal supervision - self-motivated, proactive, and solution-oriented.
• Experience with client application packaging and deployment across Windows, macOS, and Linux platforms (e.g., using SCCM, Intune, or JAMF).
• Familiarity with IT asset management (ITAM) tools and standard inventory practices.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator Associate, Apple Certified Support Professional, JAMF Certified Administrator, or Cisco CCNA Collaboration).
• Hands-on experience with Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), or JAMF Pro for endpoint lifecycle management.
• Knowledge of scripting languages (e.g., Power Shell, Bash, Python) for automation of routine desktop administration tasks.

Skills:

microsoft 365 support (outlook, teams, sharepoint, office apps),active directory (user administration, permissions, group management),linux support (ubuntu, centos, rhel),macos / apple device support,jamf administration / mac device management,hardware troubleshooting (laptops, desktops, printers, docking stations),itsm tools (servicenow, remedy, jira, etc.),desktop support / end user computing (euc),windows 10/11 administration & troubleshooting,os deployment & imaging