GM​/HBC Manager Ketchikan

Job Description

As a primary contact for Safeway customers, the GM/HBC Manager provides friendly, courteous, and helpful service. The manager works in the variety department of a grocery store handling mostly non‑grocery items. The GM/HBC Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost.

The position trains, supervises, schedules, and assigns duties to GM/HBC Clerks, follows division guidelines for implementing the merchandising program, changes signs and prices as directed by merchandising, inventories floor stock daily, writes variety orders, checks orders for completeness upon arrival, maintains appropriate stock of inventory, views display areas daily to determine stock needed, opens containers or boxes, removes merchandise, and stocks on store shelves.

The manager also faces shelves, keeps stock and variety display areas clean and neat, rotates product, and removes expired product daily.

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Train, schedule, and supervise GM/HBC workers to ensure optimum staffing patterns for the department.
• Speak with customers to resolve problems with sales, dissatisfaction with service or product, or other problems related with the operation of the GM/HBC area.
• Maintain cleanliness of department and storage area.
• Replace stock in displays and on shelves as needed, ensuring all expired items are removed daily.
• Perform daily inventory and order necessary supplies to maintain adequate inventory.
• Write and input orders into store computer.
• Monitor inter‑office mail and company web page daily for updated information.
• Other duties as assigned.

• Ability to follow company customer service procedures; demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co‑workers.
• Ability to work independently when necessary.
• Ability to understand and follow instructions.
• Desired:
  Prior experience as a clerk.

GM/HBC Clerks

Varies depending on store location and state/county requirements.

Indoor: 100%;
Outdoor:
Rare. Temperature extremes: N/A. Chemicals:
Seldom (mild detergents or glass cleaner).

Mid‑Senior level

Full‑time

Management and Manufacturing

Retail