Service Support Administrator

Overview

North Northants Council is recruiting within the Revenue and Benefits team for 3 Service Support Administrators who will support the day to day functions. We will consider full and part time hours for these roles. As a Service Support Administrator you will be responsible for monitoring the email inboxes and responding to enquiries for the team internally and externally as well as the daily post duties.

You will be the clerical support to the benefit officers to ensure reports, payments and day to day clerical tasks are completed efficiently and accurately.

• Dealing with the incoming and external post
• Monitoring the inbox and replying and indexing onto our electronic document management system
• Clerical support to the team
• Checking payments are received
• Dealing with reports
• Assisting the Benefits, Billing and Recovery team with recovery of monies
• Processing basic amendments to accounts
• Our values define who we are and how we operate – Customer‑focused, Respectful, Efficient, Supportive, Trustworthy

Do you have experience of working within a busy office environment? Able to demonstrate high quality customer service? Do you want to make a difference to support the local community? We are seeking an enthusiastic, dedicated team player who is able to demonstrate a commitment to providing a high quality customer service, with the ability to prioritise and organise.

• 5 GCSE including English and Maths at Grade 4 or above or equivalent
• Good IT skills – Word and Excel
• 1 year experience in an administration role
• Good communication skills
• Good organisational skills
• Work well under pressure and deadlines
• Good attention to detail
• Able to work on own initiative
• Able to collate and interpret information
• Able to demonstrate awareness and understanding of equal opportunities

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.

• A competitive salary
• A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• Lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work‑life balance.