Legal Operations Administrator

At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We’re looking for the curious minds that can shape and drive innovation in accident injury law.

As Legal Operations Administrator you will be responsible for the management of all incoming and outgoing post and cheques, ensuring all files are up to date with the relevant documentation to assist in the delivery of a superior consumer journey.

• Open and sort all incoming post including cheques, ensuring accurate distribution
• Scan all incoming documents onto the system, allocating to the correct files
• Complete all actions required regarding incoming and outgoing cheques
• Assist file handlers with general queries to aid file progression
• Manage multiple inboxes actioning emails from clients as well as third parties
• Oversee facilities activities including ordering groceries, stationary, dealing with visitors etc
• Manage the printing of all outgoing post, ensuring any inaccuracies are logged and corrected
• Assist in performing administrative duties and dealing with consumer queries
• Basic cash collection

• Experience of working in the personal injury sector
• Proven administration skills
• Confident and capable decision maker
• Excellent written and verbal communication skills
• Demonstrate attention to detail
• Ability to work under pressure to strict deadlines
• Strong IT competence
• Excellent customer service skills

• Ability to problem solve using own initiative
• Confident and capable decision maker
• Ability to work under pressure to strict deadlines
• Ability to work individually and as part of a team
• Organised
• Curious
• Driven
• Passionate
• Unified

• Annual leave: 25 days + bank holidays
• Pension: 3% contributory
• Healthcare scheme: claim up to £1,000 back with Simply Health
• Perks at Work: exclusive member discounts across a range of goods and services
• Community Day: volunteer in your community for one day each year
• CPD Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us.

At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work.