Senior Business Support Officer – Adult Social Care – AR

Senior Business Support Officer – Adult Social Care

Location: Haylock House, Kettering, NN15 6EY

Pay Rate: £15.56 per hour PAYE
Hours: 37 hours per week
Contract: 12–15 months
Start Date: ASAP
Working Pattern: Flexible start/finish times; hybrid working available following training
DBS: Basic DBS required
Driver: Essential

North Northamptonshire Council is seeking an experienced Senior Business Support Officer to provide high-level administrative and operational support across two busy Adult Social Care service teams:

• Assistive Technology Team
• Occupational Therapy Team

This is a key business support position responsible for ensuring the smooth running of administrative processes, systems, data, reporting and day-to-day operations across the service.

The successful candidate will be confident supervising and supporting administrative staff, working closely with clinical leads and managers, and managing a varied workload within a busy public-facing environment.

• Oversee the workflow and allocation of tasks across the business support team.
• Provide day-to-day guidance, support and supervision to administrative staff.
• Support recruitment, induction and integration of new business support employees.
• Assist with sickness monitoring, audits and other staff-related processes.
• Work closely with Clinical Leads and the Therapy Manager to coordinate operational priorities.

• Provide proactive administrative support across the Adult Social Care Customer Pathway.
• Manage public-facing inboxes and ensure enquiries are responded to promptly and professionally.
• Arrange and support meetings, including preparing agendas and taking accurate minutes.
• Arrange interpreters for home visits across North Northamptonshire.
• Organise training sessions, DSE assessments and staff feedback processes.
• Support file searches and Subject Access Requests (SARs).
• Produce regular communications, including a quarterly service newsletter.
• Maintain office systems, equipment and information systems to ensure effective service delivery.

• Maintain accurate records and data across relevant IT, ERP and case management systems.
• Use Microsoft Excel to produce reports, statistics and performance information.
• Monitor KPIs and cross-reference information across reporting systems.
• Support audits and ensure information is maintained to a high standard.
• Assist with the implementation and effective use of IT systems and digital improvements.

• Monitor business processes and budgets, liaising with Team Managers where appropriate.
• Support financial administration and income-maximisation processes.
• Assist with the Disability Facilities Grant (DFG) process, including ordering and finance tracking.
• Support housing adaptations administration.
• Ensure administrative processes comply with Council policies, procedures and statutory requirements.

• Review existing business processes and identify opportunities for improvement.
• Develop and maintain process maps and workflows.
• Produce proposals for changes to systems and procedures where required.
• Support initiatives designed to improve efficiency, quality and customer experience.

• Maintain effective working relationships with Customer Services, Web Teams, clinical staff, managers and other internal departments.
• Respond professionally to general enquiries from members of the public and professionals.
• Support the delivery of a high-quality service to customers and vulnerable adults.
• Attend joint clinical home visits when required.

We are looking for someone who is:

• Experienced in senior administration or business support.
• Confident supervising, guiding and allocating work to administrative staff.
• Highly organised and able to prioritise a varied workload.
• Comfortable working in a busy, fast-paced environment.
• Experienced in using Microsoft Office, particularly Excel.
• Confident working with databases, ERP systems and case management systems.
• Able to produce accurate reports and maintain high-quality records.
• Experienced in reviewing and improving administrative…