Receptionist - Part Time Swimming Pool

Overview

Join the Energy at Freedom Leisure Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. As one of the UKs leading charitable leisure trusts, we're proud of our mission:
Improving Lives Through Leisure. We help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone. We deliver amazing customer service with a smile every day, creating spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.

You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s room to grow. Many of our team have built careers helping customers day-to-day and making people feel good—one smile at a time. We’re a workplace where everyone is welcome, valued, and supported to thrive because when our team reflects the communities we serve, we all grow stronger together.

This is your place, this is where you matter.

We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this dual role, you’ll be the first point of contact for our customers, providing a warm welcome  you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face-to-face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up-to-date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.

Teamwork & Operational Support

• Work as part of a collaborative, multi-skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Please note:

If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.

Hours
: 6 hours per week, Monday - Sunday (rota basis)

We’re looking for someone who is:

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.

Desirable

Skills & Experience:

• Previous experience in a customer-facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. What can we offer?

• My Staff Shop – access to discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and everyday spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• Fully funded training and career progression opportunities in a team-working environment

Closing date
: 13th February 2026

Salary
: up to £12.21 per hour

Internal reference: