Partnership Manager

Account Manager

If you enjoy building long-term customer relationships, managing key accounts and delivering an exceptional customer experience, this is an opportunity to join a growing organisation where customer engagement is genuinely valued. We're looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery exceeds expectations.

BASIC SALARY: £34,000

• Uncapped commission, paid quarterly (OTE £1000 per quarter)
• 25 days annual leave plus bank holidays
• Health cash plan
• Employee assistance programme
• Life assurance
• Workplace pension scheme
• Eye care scheme
• Free parking

This is an office based role, based in Irthlingborough.

• Wellingborough
• Rushden
• Higham Ferrers
• Raunds
• Kettering
• Bedford
• Northampton
• Thrapston

As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. You'll work closely with internal departments and external stakeholders to support customer requirements, meet agreed SLAs and identify opportunities to grow existing accounts. This is a fast‑paced, customer‑focused role where organisation, communication and relationship management are critical.

You'll act as a key point of contact for clients, ensuring projects, documentation and customer communications are delivered accurately and on time.

Day to day you will:

• Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
• Conduct regular customer reviews and maintain strong working relationships with key stakeholders
• Identify opportunities for account growth through upselling and cross‑selling services
• Coordinate customer requirements internally with sales, scheduling and operational teams
• Manage customer documentation, certification and training records accurately and efficiently
• Support contract renewals, pricing discussions and ongoing account development
• Resolve customer queries, complaints and escalations professionally and efficiently
• Maintain accurate CRM records and support wider customer engagement initiatives

You will:

• Have experience within a busy B2B sales, account management or customer engagement environment
• Possess excellent customer service and relationship‑building skills
• Be highly organised, with strong time management and attention to detail
• Have strong communication skills, both written and verbal
• Be confident managing customer queries, escalations and ongoing account activity
• Ideally have experience within construction, training, education or related sectors, although this is not essential

We are a well‑established, growing B2B organisation operating across the training, compliance and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively and in line with industry standards.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.