Customer Service co-ordinator

Customer Service Co-ordinator
Kettering
Hours - Monday to Friday 37.5 hrs
Salary £26-28k

Our Kettering based company is recruiting a Customer Service Co-ordinator on a permanent basis.  They are looking for a self-motivated, organised individual with a flexible approach and a passionate personality that is committed to providing excellent levels of service to their customers.

Working within a precise and customer focused manner you will facilitate all actions and communications at after sales stage. You will deliver high levels of customer satisfaction both internally and externally and ensure the smooth running of the customer service function.

In return the company offers the chance to work for an exciting fast-paced organisation with a great team environment, which gives individuals the opportunity to grow within the business.

Your responsibilities will include:

Processing all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately
Manage all orders after point of sale, continuously monitor stock levels, allocate projects ready for delivery and organise customer call offs
Liaise with Despatch, Purchasing and other company personnel to fulfill customers projects on time and in full
Ensure we meet all customer project deliveries
Dealing with incoming calls in a friendly and professional manner
Maintain the smooth running of the customer service tasks, continually evaluating and suggesting improvements in internal processes
Process extras, spare parts and quick orders in a timely manner to ensure lead times are met
Investigate any questions and queries on potential complaints in detail
Deal with customer complaints promptly and efficiently ensuring a satisfactory resolution for all parties following clear investigation
Complete weekly reporting on customer service KPI’s
You may be required to carry out other tasks necessary for the smooth running of the business

Key Skills & Attributes:

Methodical & structured approach to tasks
Ability to manage multiple tasks through to completion
Have a positive, problem-solving attitude to all challenges
Excellent telephone manner
Able to produce professional and grammatically correct correspondence
Work well under pressure
A great can-do attitude and a real desire to deliver `best practice` customer service
Excellent communication skills
Strong IT skill’s, Excel and Word proficient

If interested, please apply directly or call Kim to discuss further