Partnership Manager

Job summary

Account Manager If you enjoy building long-term customer relationships, managing key accounts and delivering an exceptional customer experience, this is an opportunity to join a growing organisation where customer engagement is genuinely valued. We're looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery exceeds expectations. BASIC SALARY: £34,000

• BASIC SALARY: £34,000
• BENEFITS:
• • Uncapped commission, paid quarterly (OTE £1000 per quarter)
  • 25 days annual leave plus bank holidays
  • Health cash plan
  • Employee assistance programme
  • Life assurance
  • Workplace pension scheme
  • Eye care scheme
  • Free parking
• LOCATION:
  
  This is an office based role, based in Irthlingborough.
• COMMUTABLE LOCATIONS:
  Wellingborough, Rushden, Higham Ferrers, Raunds, Kettering, Bedford, Northampton, Thrapston

As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. You ll work closely with internal departments and external stakeholders to support customer requirements, meet agreed SLAs and identify opportunities to grow existing accounts. This is a fast-paced, customer-focused role where organisation, communication and relationship management are critical.

You ll act as a key point of contact for clients, ensuring projects, documentation and customer communications are delivered accurately and on time.

• Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
• Conduct regular customer reviews and maintain strong working relationships with key stakeholders
• Identify opportunities for account growth through upselling and cross-selling services
• Coordinate customer requirements internally with sales, scheduling and operational teams
• Manage customer documentation, certification and training records accurately and efficiently
• Support contract renewals, pricing discussions and ongoing account development
• Resolve customer queries, complaints and escalations professionally and efficiently
• Maintain accurate CRM records and support wider customer engagement initiatives

You ll be a customer-focused individual who enjoys building relationships and delivering a high level of service. You ll be confident communicating with stakeholders at all levels, highly organised and able to manage multiple priorities within a busy environment. Most importantly, you ll be proactive, approachable and willing to get stuck in as part of a collaborative team. You will:

• Have experience within a busy B2B sales, account management or customer engagement environment
• Possess excellent customer service and relationship-building skills
• Be highly organised, with strong time management and attention to detail
• Have strong communication skills, both written and verbal
• Be confident managing customer queries, escalations and ongoing account activity
• Ideally have experience within construction, training, education or related sectors, although this is not essential

We are a well-established, growing B2B organisation operating across the training, compliance and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively and in line with industry standards.

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