Trainee Council Tax Officer

Do you want to help maximise income for North Northamptonshire Council and make a real difference to your community? As a Trainee Council Tax Officer, you will play a key part in securing vital income for the authority. Your role will involve the effective administration, billing, and recovery of Council Tax in line with current legislation. You will be trained in all aspects of the Council tax process.

What will you be doing? The purpose of the role is to carry out the administrative tasks involved in the revenues process, this will involve responding to customer queries and supporting through the stages of the process. Duties will include once trained:

• Administer council tax accounts in accordance with current legislation, policy and best practices
• Monitor accounts, process changes of circumstances, make payment arrangements and process
• Update and maintain accounts to ensure recovery processes are followed
• Respond to customer queries, telephone, face to face and in writing
• Review accounts, suggesting appropriate recovery action aswell as preparing accounts for enforcement agents
• Producing letters and reports
• Setting up direct debit, dealing with recalled direct debits
• Check and Issue Summons
• Check and action refunds
• Identify and set up attachment of earnings
• Manage diary and tracing codes on the system
• Indetifying appropraite accounts for write off, bankrupttcies and arrangments
• Promote good relationships with internal and external parties
• Assist with the billing and recovery of NNDR as required
• Demonstrate awareness of equal opportunities
• Comply with the councils policies and procedures
• Understand the councils commitment to corporate parenting, Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
  Customer-focused Respectful Efficient Supportive Trustworthy Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

For this role you will need:

• English and Maths GCSE Grade C or above or equivalent
• Knowledge of Council Tax
• Must be computer literate
• Good attention to detail
• Ability to work to deadlines and targets
• Good verbal and written communications skills
• Fluent English
• Proven ability to work on own initiative with minimum supervision
• Ability to demonstrate awareness/ understanding of equal opportunities and ither peoples' behaviours, physical, social and welfare needs.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think!

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill‑health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work‑life balance.