Taxi Licensing Service Support Officer

Contract | Civic Recruitment Limited | United Kingdom

Posted On 13/08/2026

City Kettering

Province Northamptonshire

Postal Code NN16

Location: Kettering

Contract: 3 Month Contract

Start Date: ASAP

Working Pattern: Office-Based with Some Remote Working

We are looking for a skilled Taxi Licensing Service Support Officer to become part of our dynamic Regulatory Services team. This role is ideal for individuals with a background in taxi licensing or regulatory administration, offering a chance to contribute significantly to the processing of Hackney Carriage, Private Hire Vehicle, Driver, and Operator licenses. Your expertise will ensure that licensing applications are handled promptly, accurately, and in accordance with current laws and council guidelines.

• Handle applications for Hackney Carriage, Private Hire Vehicle, Driver, and Operator licenses.
• Offer advice and support to drivers, operators, license applicants, and the public.
• Verify licensing applications and accompanying documents.
• Keep precise records within licensing databases.
• Generate and distribute licenses within set time frames.
• Coordinate with enforcement officers, external agencies, and internal departments.
• Ensure adherence to taxi licensing laws, council policies, and procedures.
• Address customer inquiries via phone, email, and in person.
• Contribute to ongoing improvement efforts within the licensing service.
• Assist in managing case management systems and licensing records.

Requirements:

• Experience in Taxi Licensing Administration or a similar regulatory environment.
• Familiarity with taxi licensing laws and procedures.
• Ability to manage multiple priorities and meet deadlines.
• Strong customer service and communication skills.
• Proficiency in using case management systems and Microsoft Office 365.
• Capability to draft clear and precise correspondence.
• Excellent organizational and administrative abilities.
• Self-motivated with the ability to manage your workload independently.
• Experience with Idox Uniform.
• Previous experience in a Local Authority setting.
• Knowledge of Regulatory Services or Licensing Enforcement processes.

• 3 Month Contract
• Location:
  
  Kettering
• Office-Based with Some Remote Working
• Immediate Start Available
• Bi-weekly Pay
• Join a busy and supportive Regulatory Services team.