Neighbourhood Service Operational Manager

Neighbourhood Service Operational Manager

Wellingborough Neighbourhood New Models of Care Programme

Band 7 | £47,810 - £54,710 | Permanent | 37.5 hrs | Flexible working considered

Work at the heart of neighbourhood transformation in Wellingborough and help shape a pioneering approach to Same Day Access and integrated primary care.

About the role

You will work within our neighbourhood practices and hub/spoke sites to:

• Lead the Same Day Access Service, supporting high‑quality care for patients with minor ailments and acute presentations.
• Act as the primary point of contact for the service across all partner practices and system stakeholders.
• Drive transformation and improvement activity in alignment with the ICB New Models of Care Programme.
• Build strong relationships across general practice, PCN staff, NHS providers, local councils, public health teams, and VCSE partners.
• Coordinate the delivery, evaluation, and continuous improvement of the neighbourhood service model.
• Support staff working in the neighbourhood service model to ensure high‑quality patient care, manage projects and coordinate clinical planning to ensure optimum patient care.
• Provide expert programme leadership: data‑driven planning, service redesign, performance monitoring and reporting.
• Lead on budget oversight in partnership with the Single Nominated Organisation.

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county – as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person‑centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our ‘outstanding’ rating by encouraging opportunity, innovation, development and growth across our workforce.

• Project or programme management expertise (e.g., PRINCE2 or equivalent experience)
• Experience in general practice, primary care operations, or delivering change programmes in a patient‑facing environment
• Ability to interpret and present complex data to inform decision‑making
• Strong communication, influencing and stakeholder‑engagement skills
• Proven ability to lead teams and build trusted relationships across diverse partners
• High‑level organisational, problem‑solving and IT skills (Word, Excel, PowerPoint)

Band 7 salary: £47,810 - £54,710

Flexible working patterns – a supportive, collaborative, and innovative neighbourhood team – opportunities to influence strategic change and service development – access to NHFT's full range of learning, development, wellbeing and staff support offers – NHS Pension Scheme.

At NHFT, our mission is making a difference for you, with you
. We are proud to be rated Outstanding by the CQC and committed to being an employer of choice with an inclusive, supportive culture. We work across Northamptonshire delivering high‑quality care in hospitals, community settings, schools and GP practices.

If you’re passionate about transforming general practice and neighbourhood‑level care, we’d love to hear from you.

Interview dates: 11th and 12th March 2026 – For an informal discussion, contact:
Cydnie Hunter

• Experience working in general practice with knowledge of GP systems, processes and procedures OR experience in delivering change/improvement programmes in a patient/customer‑facing environment.
• Significant experience using programme management and improvement techniques to drive change.
• Commitment to safeguarding, confidentiality, and compliance with Trust policies.
• Ability to travel independently across Northamptonshire.
• Experience leading vaccination programmes or large‑scale clinical coordination.
• Experience in system‑level partnership working (PCN/ICS/ICB).

• Master's level education or management qualification, or equivalent experience.
• Project management qualification such as PRINCE2 or equivalent experience.
• Formal Quality Improvement (QI) training.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northamptonshire Healthcare Foundation Trust