IT Technology Adoption Lead

About The Role Drive Digital Transformation Across North Northamptonshire Council

North Northamptonshire Council is seeking an experienced and passionate Technology Adoption Lead to help maximise the value of our technology investments and drive organisation-wide digital enablement.

This is an exciting opportunity to influence how colleagues across the Council use technology, improve digital confidence, and lead the adoption and optimisation of corporate systems mainly Microsoft 365. The role sits within our IT Service Delivery function and plays a key part in supporting organisational transformation, service improvement and modern ways of working.

• Lead the adoption, optimisation and continuous improvement of corporate IT systems (M365)
• Act as a trusted advisor to senior leaders and service areas on how technology can improve efficiency, productivity and service outcomes.
• Design and deliver organisation-wide digital enablement and adoption programmes.
• Build strong working relationships with the Council's Training Team, ensuring technology adoption initiatives are aligned with wider organisational learning and development programmes.
• Champion Microsoft 365 and wider enterprise applications to maximise business value.
• Support service improvement and digital transformation initiatives across the Council.
• Establish a M365 Super User network throughout the Council
• Build strong partnerships with stakeholders, suppliers and service teams to deliver positive outcomes.

We are looking for an experienced digital professional who can combine technical knowledge, stakeholder engagement and organisational change expertise. Applicants must be able to demonstrate substantial experience of leading technology adoption, digital enablement, Microsoft 365 optimisation, organisational change or enterprise application improvement within a complex organisation. Experience of influencing senior stakeholders and delivering measurable improvements in technology usage and user engagement is essential.

• Significant experience leading technology adoption, digital enablement or enterprise application improvement programmes within a medium or large organisation.
• Demonstrable experience delivering successful Microsoft 365 adoption, user engagement, training or change initiatives.
• Experience influencing senior stakeholders and driving behavioural and organisational change.
• Strong understanding of enterprise applications, digital workplace technologies and modern ways of working.
• Experience using data, insights and user feedback to improve technology adoption and service outcomes.
• Good knowledge of ITIL service management practices.
• Excellent communication, presentation and stakeholder management skills.

• Experience with in Local Government, the wider public sector or a large multi-service organisation.
• Experience of digital transformation programmes.
• ITIL 4 qualification.
• Microsoft 365, Power Platform, Microsoft Fabric or related certifications

Please note that North Northamptonshire Council is unable to sponsor work visas for this position. Applicants must have the legal right to work in the UK at the time of application and throughout their employment.

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme,…