Supply Chain Co-ordinator

Supply Chain Coordinator

Join a growing organisation as a Supply Chain Coordinator, where you'll play a key role in delivering efficient order fulfilment and maintaining excellent customer service across a portfolio of clients. This is an excellent opportunity for someone with previous supply chain or operations experience who enjoys working in a fast-paced environment and building strong relationships with customers and third-party providers.

As a Supply Chain Coordinator, you will be responsible for delivering order fulfilment in line with agreed service standards for a defined portfolio of clients. Working closely with customers, third-party logistics providers (3PLs) and the wider team, you will manage orders, resolve queries, investigate discrepancies and support accurate reporting to ensure the smooth running of the supply chain function.

• Receive and process customer orders, including EDI and manual orders.
• Manage order fulfilment and resolve order-related issues.
• Maintain effective communication with customers regarding order fulfilment.
• Process invoices and resolve invoice queries.
• Liaise with third-party logistics providers (3PLs) and monitor performance.
• Investigate and resolve delivery discrepancies, including raising credit notes where appropriate.
• Produce periodic reports as required by the client contract.
• Complete month-end stock reconciliations and adjustment reporting.

• Previous experience in a similar supply chain, operations or order fulfilment role.
• Good literacy and numeracy skills (equivalent to GCSE Grade 5 or above in English and Maths).
• Working knowledge of Microsoft Office.
• Experience using accounting software, preferably Quick Books, Xero or Sage.
• Experience using Microsoft Excel within an operations environment.
  
  Excellent attention to detail.
• Ability to manage competing priorities and work to deadlines.
• Strong communication skills with the ability to build relationships at all levels.
• Customer-focused with a commitment to delivering excellent service.
• Reliable, proactive and supportive team player.

• Permanent opportunity.
• Opportunity to manage your own portfolio of clients.
• Varied role working across order fulfilment, customer service and supply chain operations.
• Collaborative and supportive team environment.