Neighbourhood Service Operational Manager

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Detailed job description and main responsibilities

Neighbourhood Service Operational Manager

Wellingborough Neighbourhood
• New Models of Care Programme
Band 7 | £47,810 - £54,710 | Permanent | 37.5 hrs
• Flexible working considered

Work at the heart of neighbourhood transformation in Wellingborough and help shape a pioneering approach to Same Day Access and integrated primary care.

We are looking for an experienced and highly motivated Neighbourhood Service Operational Manager to lead our Same Day Access Service and support the wider New Models of Care Programme across the Wellingborough and District neighbourhood. This is a unique opportunity to influence ambitious system-wide change and make a meaningful impact on patient access, workforce sustainability, and neighbourhood-level integration.

You will work within our neighbourhood practices and hub/spoke sites to:

• Lead the Same Day Access Service, supporting high-quality care for patients with minor ailments and acute presentations.
• Act as the primary point of contact for the service across all partner practices and system stakeholders.
• Drive transformation and improvement activity in alignment with the ICB New Models of Care Programme.
• Build strong relationships across general practice, PCN staff, NHS providers, local councils, public health teams, and VCSE partners.
• Coordinate the delivery, evaluation, and continuous improvement of the neighbourhood service model.
• Support staff working in the neighbourhood service model to ensure high-quality patient care, manage projects and coordinate clinical planning to ensure optimum patient care.
• Provide expert programme leadership: data-driven planning, service redesign, performance monitoring and reporting.
• Lead on budget oversight in partnership with the Single Nominated Organisation.

This is your opportunity to champion change, inspire colleagues, and embed innovative ways of working that improve patient experience and support our workforce.

• Master's level education OR equivalent senior-level management experience
• Project or programme management expertise (e.g., PRINCE2 or equivalent experience)
• Experience in general practice, primary care operations, or delivering change programmes in a patient-facing environment
• Ability to interpret and present complex data to inform decision-making
• Strong communication, influencing and stakeholder‑engagement skills
• Proven ability to lead teams and build trusted relationships across diverse partners
• High-level organisational, problem-solving and IT skills (Word, Excel, PowerPoint)

• ✓
  Band 7 salary: £47,810 - £54,710
• ✓ Flexible working patterns
• ✓ A supportive, collaborative, and innovative neighbourhood team
• ✓ Opportunities to influence strategic change and service development
• ✓ Access to NHFT's full range of learning, development, wellbeing and staff support offers
• ✓ NHS Pension Scheme

At team NHFT, our mission is making a difference for you, with you. We are proud to be rated Outstanding by the CQC and committed to being an employer of choice with an inclusive, supportive culture. We work across Northamptonshire delivering high-quality care in hospitals, community settings, schools and GP practices.

If you're passionate about transforming general practice and neighbourhood-level care, we'd love to hear from you.

Interview dates: 11th and 12th March 2026

For an informal discussion, contact: Cydnie Hunter

• Experience working in general practice with knowledge of GP systems, processes and procedures OR experience in delivering change/improvement programmes in a patient/customer-facing environment.
• Experience working in general practice or delivering change/improvement programmes in patient/customer-facing environments.
• Significant experience using programme management and improvement techniques to drive change.
• Effective IT skills (Word, Excel, PowerPoint).
• Team management experience.
• Commitment to safeguarding, confidentiality, and compliance with Trust policies.
• Abili…