ICQA Area Manager

Responsibilities

• Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfillment centre
• Support safety programs and compliance to ensure a safe work environment for all associates
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
• Conduct shift planning and forecasting, alongside assigning and directing work
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Support network-wide fulfillment & operations‑focused quality initiatives
• Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
• Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
• Appraise the performance of team members; developing, rewarding and coaching employees

• Bachelor’s Degree from an accredited university or equivalent experience in operations management
• Fluent user of the entire MS Office suite, especially Excel
• Advanced proficiency in local language

• Speak, write, and read fluently in English
• Strong analytical abilities, including proficient mathematical and data analysis skills
• Able to swiftly pick up new software systems and data analysis tools
• Knowledge of and experience with Lean and Six Sigma methodologies and techniques

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