RQ– Services Manager

37 hours per week, 5 days per week on site

£29.09 per hour

To lead and manage the Housing Management Team, ensuring a high-quality, customer-focused and efficient service for tenants and leaseholders.

• Manage and support the Housing Management Team.
• Oversee tenancy, leasehold, estate and income management services.
• Manage rent collection, arrears and debt recovery.
• Oversee tenancy enforcement, ASB and complex housing cases.
• Ensure compliance with housing legislation, regulations and health & safety requirements.
• Support vulnerable residents to sustain their tenancies.
• Lead tenant engagement and consultation activities.
• Monitor performance, budgets and service standards.
• Develop and implement housing strategies, policies and improvement plans.
• Work with internal teams and external partners to deliver joined-up services.
• Deputise for the Head of Housing Management when required.
• Participate in the out-of-hours housing on-call rota.

• Strong housing management experience, ideally within a Local Authority or Registered Provider.
• Experience managing and developing a team.
• Knowledge of housing legislation, regulation and case law.
• Experience managing budgets and improving service performance.
• Strong understanding of tenancy, estate and income management.
• Excellent communication, negotiation and report-writing skills.
• Strong customer-focused and solution-driven approach.
• Experience managing change and service improvement.

• Relevant degree or equivalent.
• Minimum 5 years’ staff management experience.
• Housing management experience within a Local Authority, Registered Provider or similar organization.
• Full driving license and access to a vehicle.
• Willingness to participate in an out-of-hours on-call rota.
• DBS clearance required.