Operational Manager

Job summary

The Operational Manager is responsible for the day to day operational management and leadership of the Community Mental Health Team (CMHT). As community mental health services continue to transform, this is a key role which requires the post holder to embrace and lead change positively to shape the future of the service.

The Operational Manager will work as part of a triumvirate leadership structure alongside B7 Clinical Leads / Specialist Nurses to lead the CMHT, reporting to a B8a locality Service Manager. The Operational Manager will deputise in the absence of the Service Manager and will participate in the Mental Health Manager-on-Call roster.

The Operational Manager is responsible for managing resources to provide quality mental health care to a defined population. It is essential to be able to develop partnership working, relationship management and integration with Voluntary Community and Social Enterprises (VSCE), social care, primary care and other NHFT teams, to ensure that service users and carers can access timely care and have a seamless journey through services.

The Operational Manager will provide, receive and lead on complex, sensitive, or contentious information where complex skills are needed for operational and clinical situations. They will be required to undertake investigations and support staff to learn from patient safety incidents, complaints and concerns.

Main duties of the jobThe Operational Manager is responsible for the leadership, wellbeing and line management of staff, ensuring the delivery of safe, effective care and achievement of key performance standards. Responsibilities include supervision, appraisal, sickness absence and performance management, staff wellbeing, coaching, mentoring and conflict resolution in line with Trust and HR policies.

The post holder will utilise systems including Health Roster, ESR, Agresso, Systm One, Datix, SMART, audits and mandatory training reports to monitor performance and support delivery of service objectives and KPIs.The Operational Manager will chair business meetings and team development events, ensuring effective communication and dissemination of information from senior leaders. The role includes oversight of PALS enquiries, complaints and compliments, ensuring concerns are addressed appropriately and learning is embedded to support continuous improvement.

Working alongside the Clinical Lead, the post holder will ensure compliance with safeguarding requirements, support the implementation of local and national policies, and share responsibility for Referral to Treatment (RTT) pathways and waiting list management.

The Operational Manager is accountable for budget, workforce and resource management, including recruitment, workforce planning, resource allocation and identifying training and development needs to support high-quality service delivery and continuous improvement.

About us NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support…