Senior Housing Advisor

Senior Housing Options Advisor

Location:

North Northamptonshire

Working Hours:

Full Time – Office Based Monday to Friday 9am to 5pm

### About the Role

We are currently recruiting for an experienced Senior Housing Options Advisor to join our client in North Northamptonshire Housing Advice and Options / Single Homelessness Service.
This is an excellent opportunity for an experienced housing professional to take on a senior role, supporting and supervising a team of Housing Options Advisors while helping to prevent and relieve homelessness across the local area.
The successful candidate will oversee day-to-day service delivery, manage complex homelessness cases and ensure that customers receive high-quality housing advice and support in line with relevant legislation.

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Key Responsibilities

Supervise, support and manage a team of approximately 6–8 Housing Options Advisors.

Oversee the delivery of homelessness prevention, housing advice and assessment services.

Manage a small caseload of complex homelessness cases, including those involving vulnerable individuals and families.

Provide guidance to staff on complex housing cases, legislation and statutory responsibilities.

Ensure homelessness assessments and decisions comply with the Housing Act 1996, Homelessness Reduction Act 2017 and relevant guidance.

Monitor team performance, workloads and service delivery targets.

Work closely with internal departments, external agencies and support organisations to achieve positive housing outcomes.

Support staff development, training and performance improvement.

Assist with improving service processes and reducing the use of temporary accommodation.

Deputise for Team Leaders when required.
### Essential Requirements

Previous experience working within a Housing Options or Homelessness Service.
Experience working at a senior officer level within a local authority, housing association or similar organisation.
Strong knowledge of Part 7 of the Housing Act 1996 and the Homelessness Reduction Act 2017.
Proven experience managing complex homelessness cases and identifying practical housing solutions.
Good understanding of homelessness prevention, housing legislation and safeguarding responsibilities.
Excellent communication, organisation and problem-solving skills.
Ability to support colleagues, manage competing priorities and work effectively under pressure.
Minimum of 5 GCSEs at grades A–C, a relevant housing qualification (CIH Level 4 Diploma or equivalent), or equivalent capability.
Full UK driving licence and access to your own transport for work purposes.
Must have Basic DBS or be willing to obtain for the role.

### Additional Information

This is a full-time, office-based position requiring travel between locations across North Northamptonshire