Senior Transportation Specialist

As a member of theShip Bob Team , you will...

• Grow with an Ownership Mindset :
  
  We champion continuous learning and innovation.
  
  You'lltake on real problems,create tangible solutions, anddrive results that move the needlefor
  
  ShipBob,our merchants, and for your own professional growth.
  
  Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: At Ship Bob ,leaders are accessible;feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed.
  
  We hold each other tohigh standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: Kettering, United Kingdom

Role Description:

As a Senior Transportation Specialist, you willoperateas an experienced execution lead within

ShipBob’scarrier and final mile network. Working within the frameworkestablishedby the Carrier Manager, you will driveday-to-daycarrier coordination, pickup execution, and issue resolution across your assigned scope—ensuring freight movesreliablyand operational risks are addressed early.

You will partner closely with fulfillment center operations, Merchant Success, and carrier partners to execute against established processes, maintain operational accuracy, and surface performance trends that require escalation or carrier-level accountability. This role plays a critical part in sustaining service reliability, quality, and consistent execution across final mile and freight operations. This role reports to Senior Manager, Freight Operations.

Whatyou’lldo:

You will support andmonitorcarrier execution across assigned sites, ensuring established processes arefollowedand service risks are addressed promptly.

• Monitor ontime carrier pickups across assigned sites and CPTs using
  
  ToolBob. Initiatefollow-upvia Teams or COPS tickets when data ismissingor pickups are at risk.
• Review dock volume against booked carrier capacity and coordinate with carriers or the Carrier Manager whenadditionalcapacity is required.
• Maintain accuracy of carrier pickup schedules, updating pickup times and equipment types to support forecast planning and execution.
• Support misdelivered gaylord investigations by capturing required details and escalating through the appropriate operationalchannels.
• Manage the Carriers@ inbox within assigned scope; monitor COPS and SCO IPS tickets, ensuringtimelyacknowledgment, resolution, and updates for complex issues.
• Respond to urgent carrier inquiries in line with established SLAs and escalation guidance.
• Other duties as assigned

Final Mile Operations

You will support reliable final mile execution by coordinating schedules, resolving exceptions, and supporting merchant escalations.

• Maintain andmonitorfinal mile carrier pickup schedules for assigned fulfillment sites, ensuring accuracy and communicating changes to relevant stakeholders.
• Coordinate ad hoc pickup requests and capacity exceptions directly with carriers tomaintaincoverage outside of standard schedules.
• Serve as a senior point of contact for merchant escalations related to final mile delivery issues, driving investigation and resolution with carriers while keeping Merchant Success informed.
• Process final mile POD requests on behalf of merchants, ensuring timelyfollow-upand completion.
• Other duties as assigned

You will provide execution support for routine freight movement and documentation as needed.

• Support LTL and FTL shipment execution, including appointment scheduling, documentation coordination, and merchantspecific compliance requirements.
• Assist with dedicated freight routing coordination as needed, partnering with the Carrier Manager and fulfillment center teams to support route execution.
• Work with Merchant Success and fulfillment center operations to resolve…