Advice and Manager

Kettering, United Kingdom | Posted on 09/11/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Purpose

To lead and manage the Housing Advice and Options Service, ensuring the delivery of a high-quality homelessness prevention, assessment and housing advice service that reduces homelessness and minimises the use of temporary accommodation.

The postholder will be responsible for the strategic development, operational management and performance of the service, ensuring statutory homelessness duties are met in accordance with legislation, case law and best practice. The role will drive partnership working, service improvement and homelessness prevention initiatives, whilst providing expert advice to senior leaders and elected members on housing options and homelessness matters.

• Lead and manage the Housing Advice and Options Service.
• Provide leadership and direction to:
  • 5 Team Leaders
  • 1 Senior Landlord Liaison Officer
  • 1 Reviews Officer
• Ensure the service delivers high-quality housing advice and homelessness prevention outcomes.
• Monitor service performance and ensure compliance with statutory duties.
• Motivate, mentor and develop staff to achieve high standards of service delivery.
• Promote a culture of continuous improvement and customer-focused practice.

• Ensure the Council fulfils its statutory responsibilities under homelessness legislation.
• Oversee homelessness assessments, prevention and relief duties.
• Ensure robust and timely triage of homelessness applications.
• Promote upstream prevention activities to prevent homelessness at the earliest opportunity.
• Support customers to access settled housing solutions and reduce reliance on temporary accommodation.
• Ensure customers receive accurate housing advice based on their housing circumstances, eligibility and housing options.
• Lead the development and implementation of the Homelessness and Rough Sleeping Strategy.
• Develop and review housing advice, homelessness and related service policies.
• Ensure policies and procedures remain compliant with legislation and best practice.
• Contribute to wider directorate and corporate transformation programmes.
• Develop innovative approaches to homelessness prevention and housing solutions.

• Manage service…