List Officer

Waiting List Officer

The closing date is 02 January 2026

An exciting opportunity to join our busy Urology Team has arisen. We are looking to recruit an enthusiastic and motivated individual to support the scheduling of patients. You will be working as part of a busy team and will need to have excellent communication skills with proven organisational/ prioritising skills.

The applicant should have a proven clerical background and a pro‑active approach to undertaking a range of varied tasks.

Our mission is to provide safe, compassionate and clinically excellent patient care, and to be an outstanding employer for our people.

• Negotiate and book all patient procedures/diagnostics within the department.
• Arrange any follow‑up appointments as requested by the clinicians.
• Maintain the unappointed waiting list and ensure patients are booked for the appropriate investigations/OPAs.
• Deal with telephone enquiries, liaise with internal and external sources to resolve any issues, queries or complaints from patients or relatives, including difficult situations.
• Complete the triaging of new patients alongside the consultant to ensure clinics are being correctly utilised.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

• Educated to GCSE level or equivalent level of education, training, or experience.
• Excellent keyboard skills and good working knowledge of Microsoft Office, in particular Excel spreadsheets.
• Knowledge of medical terminology.

• Knowledge of PAS systems.
• Handling, extracting and interpreting complex and sensitive data, undertaking long periods of concentrated work with unpredictable interruptions.
• Ability to concentrate for long periods of time on a PC.
• Previous NHS experience or elective care experience.
• Knowledge of effective waiting list management and patient tracking lists (PTL).

• Ability to work under pressure and produce high quality work to tight deadlines.
• Excellent organisational / prioritising skills.
• Ability to exercise judgement when dealing with patients and offer an efficient and effective service.
• Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility.
• Personal qualities & attributes: ability to work within a team, flexible and adaptable to quick‑changing situations.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Kettering General Hospital NHS Foundation Trust