Nurse Navigator; Urology

• Best Expertise
• Best Access
• Best Value

Delivering quality health care and outstanding service is fundamental to everything we do.

Attracting and retaining the best team members is of paramount importance to our Health Care System. We will do this by becoming the health care employer of choice and by providing an environment that:

• Pursues the highest level of safety and quality
• Focuses on treating patients and colleagues with courtesy, honesty, respect and dignity
• Recognizes people for their achievements and capabilities
• Is professionally satisfying
• Encourages the open exchange of views
• Does not tolerate offensive and disruptive behavior.

Location: Englewood, Centerville and Kettering, OH

Job :1136

# of Openings:1

Summary:

The RN Navigator functions on a multidisciplinary team as an advocate and educator for prostate cancer patients. Participates in coordination of care and acts as a liaison between the patients, families, caregivers and providers to optimize patient outcomes. This position also contributes to the knowledge base of the healthcare community as liaison throughout the network and in the community.

DPN Core Value Expectations:

The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

• COMPASSION: we show compassion for others
• ACCOUNTABILITY we hold ourselves accountable for our actions
• RESPECT: we show respect for others
• EXCELLENCE: we strive for excellence in all that we do
• SERVICE: we provide outstanding service to our patients, team members and community.

Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:

• Smile, make eye contact and greet with energy!
• Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
  
  Give full attention. Turn away from the computer screen and face the person you are conversing with.
• Explain any potential delays in service and provide frequent updates.
• Empathize (feel empathy for someone)

• Coordinate patient care including scheduling, care transitions, communication, and referrals for services in collaboration with physicians and the broader care delivery team across the continuum of care
• Assess patients’ current and future needs across a broad spectrum of medical, psychosocial, and financial aspects and make referrals to internal and external resources as appropriate
• Interface with other healthcare teams for appropriate referrals and services
• Provides and reinforces education to patients, families, and caregivers about diagnosis, treatment options, side effect management, and post- treatment care and survivorship
• Promotes awareness of clinical trials to patients, families, and caregivers
• Navigate patient through diagnostic studies
• Run diagnostic clinic procedures
• Assist with in office treatments
• Ensures documentation of patient encounters and provided services
• Continually assess patients’ treatment progress and educational needs
• Maintain ongoing relationship with patients and their families throughout treatment
• Facilitate language translation or interpretation…