GUEST Service Associate - Store

UDF STORE 0216
2200 East Dorathy Ln
Kettering, OH 45420, USA

Position Title: Guest Services Associate

Reports to: Store Manager

Schedule: Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift

Pay Range: $12.50/hour - $14.50/hour

NOTE:
You must be at least 16 years old to work at United Dairy Farmers.

The primary responsibility of a Guest Services Associate at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well‑Served, Respected, Fulfilled). The Guest Services Associate is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws, regulations, and company policies and requirements.

• Overall Guest Services:
  Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• Dip Side Guest Services:
  Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand‑packed" containers.
• Efficient Operation of Point of Sale System and Gas Console:
  Properly authorizing and controlling gas sales, accurately registering all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise:
  Keep shelves, displays, milk boxes and freezers filled and faced, ensure dip cabinet is filled and presentable to our Guests; keep coffee pots and ice dispensers full, ensure proper rotation of stock and check for out‑of‑date items.
• Security:
  Maintain awareness of all Guests in the store/on the lot to minimize shop‑lifting and gas drive‑offs, control cash levels in the register by using proper drop procedures, conduct vendor log‑in and follow all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance:
  Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting:
  Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management.

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and use price book.
• Ability to understand operating instructions for store equipment and operate all store equipment.
• Ability to prepare Dip Side items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough to complete required records.
• Ability to move merchandise from storage to shelves/displays/freezers/milk boxes and place for proper display.
• Ability to clean counters and other surfaces.
• Ability to tolerate exposure to temperatures as low as –30°F for at least 2 minutes.
• Ability to tolerate exposure to temperatures as high as +33°F for at least 10 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.
• Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Notice:
The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.