CSEA Specialist

Under general supervision of Job and Family Services Supervisor, Job and Family Services Manager or higher-level administrator, responsible for duties required of a CSEA Enforcement or Legal Division caseworker, perform all requisite child support casework functions and participate as first-contact customerresolutionspecialist.

Performmaterialandsubstantialdutiesofclassificationmorethan
50% of the time.

Perform all requisite child support casework functions; answer inbound calls and make outbound calls from and to customers in call center environment or other customer service/office environment; participate as first contact-customer resolution specialist; verify accuracy of and update financial data contained within CSEA computer system (SETS); update SETS with correct information pertaining to court ordered child, medical and/or spousal support; review and manage SETS alerts;

process incoming and outgoing mail; make and accept referrals from all child support areas; perform functions associated with managing and working state and local reports; make outgoing phone calls to customers, employers, financial entities, etc.; perform all functions and requirements associated with individual walk-in customers.

Develop and maintain complete and accurate child support case files; refer customers to other government or private agencies as appropriate; prepare required reports; compute over or under payments; report findings and amounts of improper payments; make referrals to investigative-recovery unit; prepare notification letters to recipients of suspension, addition, reduction or termination of child support; prepare documents when necessary to refer client to another unit.

Attend hearings; prepare summaries; process corrections; answer routine inquiries; make referrals to attorneys; cooperate with law enforcement, judicial and governmental officials and agencies; maintain investigative records and prepare reports on findings; make recommendations; attend conferences/training programs; assist fellow workers. Perform other duties as assigned.

Bachelor's Degree (B.A. or B.S.) in Social Services, Human Services, Liberal Arts, Business, or a closely related field; OR an Associate's Degree in one of these fields and three (3) years of full-time experience as a CSEA Account Clerk I or in a comparable position with another Child Support Enforcement Agency (CSEA), or performing duties that involve determining eligibility for programs or benefits, reviewing or auditing financial statements or documents, processing claims, or monitoring compliance with program, contractual, or regulatory requirements;

OR six (6) years of full-time experience performing duties that involve determining eligibility for programs or benefits, reviewing or auditing financial statements or documents, processing claims, or monitoring compliance with program, contractual, or regulatory requirements.