Part Time Card Specialist; NAS Key West, FL

Part Time  Specialist; NAS Key West, FL

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real‑time Automated Personnel Identification System (RAPIDS) sites.

Key Responsibilities

• Serves as /Common Access Card (CAC) customer service specialist, trained and certified by the Defense Manpower Data Center (DMDC).
• Delivers  services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
• Performs as a Verifying Official on DEERS/RAPIDS terminal and ensures data accuracy.
• Verifies identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards, and performs DEERS updates in accordance with DoD regulations and AFI 36‑3026.
• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel (active duty, retired, DAV, dependents, and verified contractors).
• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
• Accomplishes DEERS enrollment and updates, reconciles erroneous information, performs PIN resets, verifies and updates PKI certificates, and provides other ICA services.
• May also be certified by DMDC as Site Security Manager with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
• Maintains RAPIDS equipment and performs user maintenance on RAPIDS equipment.

Other Job Requirements

• High School diploma or equivalent.
• 1+ years’ experience in a Customer Service environment.
• HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation.
• Substitutions for HR background may come from similar experience in the private sector or other federal agencies.
• Proficient in oral and written communication to explain complex actions regarding military entitlements, allowances and collections.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint).
• Working knowledge of standard office equipment (computers, copiers, fax machines, scanners).
• Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

• Title:
  
  Part Time  Specialist; NAS Key West, FL
• Grade: _PAII
• Employment type:
  
  Part‑time
• Seniority level:
  Entry level
• Industry: Hospitals and Health Care

Magellan Health, Inc. is an Equal Opportunity Employer and a Tobacco‑free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with, and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.