Case Manager Supervisor

Key West - 1205 4th - Key West, FL 33040 Overview Salary Range: $62,000.00 - $72,000.00 Salary/year Position Type:
Full Time Education Level: 4 Year Degree Description

This position is responsible for the daily operation of the case management programs at all locations including adult and children. This position must be knowledgeable in Department of Children and Families regulations including but not limited to 65E-15 FAC, 65D-30.;
Medicaid regulations as it pertains to case management and DCF contractual requirements as it pertains to case management programs.

• Provides daily supervision of assigned staff to ensure program meets all standards
• Conducts staff performance evaluations in a timely manner
• Provides leadership and oversees the case management team
• Participates in weekly treatment team staffing and critical point staffing to ensure clients receive appropriate services
• Functions as the single point of contact for Care Coordination and Case Management with managing entity. Completes reports as required.
• Inspects and monitors charts and documentation to be in compliance with all applicable licensure, certification, and accreditation standards
• Conducts staff meetings no less than once a month and provides documentation of the meeting through the approved agency format
• Assures that all staff documentation of client care meets GCC and funding source standards
• Acts as liaison with appropriate community agencies and advocates in a professional manner.
• Assists staff in mentoring, training and monitoring regarding agency and Medicaid requirements including service manager, eligibility, authorizations, service plans, caseloads and required documentation
• Provides weekly supervision to staff and quality record reviews
• Compiles required reports reporting with all case managers and care coordinators on a monthly basis
• Serves as liaison for the Homeless Management Information System and Monroe County Homeless Continuum of Care
• Oversees Forensic Case Management and Diversion at the Monroe County Detention Center
• Links individuals to and from the Florida State Hospital back to community environment
• Functions as information conduit for resources for the case managers to disseminate to clients
• Assumes other appropriate related duties or responsibilities as assigned or as the need arises.

• Class D driver's license or ability to obtain class D within one month of hire
• Florida Certification Board Certification as CBHCMS or within 1 year

• Bachelor’s degree with major course work in a human service field and 4 years’ experience with target populations.
• Master’s degree in counseling or related human service field and/or Florida Licensed Clinician is preferred

• CPR Certification, First Aid Certification and an annual Tuberculosis test.
• Knowledge of client rights and ability to apply client rights principles to everyday situations and under all circumstances
• Knowledge of HIPAA, 42 CFR Part 2, and other regulations governing confidentiality, privacy, and security as it relates to behavioral healthcare
• Knowledge of GCC mission, vision, goals, and values
• Knowledge of Incident Reporting and related procedures
• Knowledge of GCC continuous quality improvement activities and related performance improvement philosophy
• Knowledge of GCC ethical behavior standards including knowledge of corporate compliance plan, cultural diversity plan, emergency plans, environment of care plan, accessibility plan, and GCMK code of Ethics
• Ability to meet requirements of Department of Children and Families/Department of Corrections background check
• Demonstrated knowledge of billing expectations including documentation sources and requirements for reimbursement
• Demonstrated active participation in agency continuous quality improvement activities
• Working knowledge of behavioral health terminology
• Demonstrated ability to deal with crisis situations
• Demonstrated ability to handle a client concern/grievance according to agency protocol.
• Demonstrated ability to establish and maintain effective working relationships with clients, co-workers, external partners, and regulatory…