Crisis Counselor

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Position Summary:

Provides triage, crisis counseling and linkage on-demand in any setting in which a crisis is occurring including homes, schools, or community based setting within 60 minute on-site response time

Essential Job Functions:

Works with individuals, families, and groups to provide outreach, emotional support, individual and group crisis counseling

Provides warm hand off to community resources, services and supports

Triages phone calls and provides community resource information as well as supportive counseling

Conducts screening and provides intervention services

Engages individuals and families in the crisis planning process using evidenced based practices including Motivational Interviewing and Mental Health First Aid.

Develops safety or crisis care plan Facilitates stabilization and care coordination services post –acute intervention

Coordinates psychiatric face to face or telehealth appointments with psychiatrist within 48 hours of intervention

Provides after hours crisis services on a rotation schedule

Interacts with management to gather and provide information

Embrace and embody the mission, vision, guiding principles, clinical vision and goals of West Care Foundation Participate in meetings and attend trainings as required and requested

Completes all orientation and mandated training activities, including E-Learning Courses, within required time frames, and in accordance with the criteria established for this position.

Perform any other duties as assigned.

Assessments are only to be completed by Bachelor level personnel.

Essential

Qualifications:

Certifications/Licensures:

Must be CPR/First Aid certified within 6 months of employment and every two years thereafter.

Education:

Graduation from an accredited college with a bachelors degree in Human Services, Addiction Counseling, Criminal Justice, Social Work, Psychology or related field is preferred.

High school/ GED with three years of previous experience in Human Services field.

Experience and

Competencies:

Training and or Experience in Crisis Intervention Preferred Ability to meet requirements of Monroe County Sheriff’s Office background check

Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct

Understanding of professional ethics, consumer rights, and professional responsibilities

Ability to actively to actively participate in continuous quality improvement activities of agency

Knowledge of behavioral health terminology

Knowledge of theoretical and practical concepts of individual, group and family behavior

Ability to deal with crisis situations

Ability to deal with difficult people

Ability to handle client concern/grievance according to agency protocol

Demonstrates ability to compile and analyze data and draw appropriate conclusions and apply analytical skills to complex situations.

Demonstrates ability to expedite a voluminous flow of detailed work Demonstrates ability to prepare clear and precise reports

Demonstrates ability to follow and interpret instructions

Demonstrates ability to appropriately and efficiently identify, prioritize and follow through on assignments

Demonstrates ability to show flexibility in fulfilling the requirements of the position

Demonstrates ability to take actions to be fiscally responsible when using agency resources

Extensive personal computer skills with emphasis on data entry and word processing

Demonstrates ability to remain calm and aware in crisis situations and take appropriate actions under high stress

Demonstrates ability to cope and manage changes and help others to do the same Demonstrates Ability to collaborate with others to problem solve on going issues that impact service delivery.

Demonstrates willingness to meet, communicate and problem solve with a cross section of people

Exemplifies cooperation through teamwork by employing excellent usage of interpersonal skills and other teamwork principles

Works in a way that promotes a safe environment and creates no safety hazards for self, colleagues, or client

Exercises initiative in adapting and applying procedures to address unusual situations

Understands that different cultural and ethnic groups have different perceptions of health, wellness, behavioral health, and preventive health services

Demonstrates respect for individual’s cultural and ethnic values when conducting assessments, developing Wellness and Recovery Plans, and providing services

Understands that different cultures define and…